The world of superservice creating profit through a passion for customer service Ken Irons

By:

Irons, Ken

Material type: Text

TextPublication details: Harlow Addison-Wesley 1997ISBN:

0201403846

Subject(s):

DDC classification:

658.812 IRO

Holdings ( 1 )
Title notes ( 2 )

Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Standard Loan	Moylish Library Main Collection	658.812 IRO (Browse shelf(Opens below))	1	Available		39002000181645

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Previous	658.812 GRI Customer winback : how to recapture lost customers and keep them loyal /	658.812 HAL Attracting perfect customers : the power of strategic synchronicity /	658.812 HAR Customer service : a practical approach /	658.812 IRO The world of superservice creating profit through a passion for customer service Ken Irons	658.812 JAY Smart things to know about customers /	658.812 JOH Perfect customer care : all you need to get it right first time /	658.812 KAT Discover SAP CRM /	Next

Enhanced descriptions from Syndetics:

This is a guide to creating good service and achieving success from service. The book uses industry examples and extensive research findings to illuminate the advantages of service excellence. It also provides simple, easy-to-action solutions to real problems.

Includes bibliographical references and index