Managing quality : an integrative approach / S. Thomas Foster, Jr.
Material type: TextPublication details: Upper Saddle River, N.J. : Prentice Hall, c2001.Description: xix, 476 p. : ill. ; 26 cmISBN:- 0138759642
- 658.4 FOS
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
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Standard Loan | Moylish Library Main Collection | 658.4 FOS (Browse shelf(Opens below)) | 1 | Available | 39002000197575 | ||
Standard Loan | Moylish Library Main Collection | 658.4 FOS (Browse shelf(Opens below)) | 2 | Available | 39002100337584 |
Enhanced descriptions from Syndetics:
For undergraduate and graduate courses in quality management, found in the department of management, operations management, marketing, or engineering. This text is a comprehensive introduction to the field of quality management, integrating the emerging body of knowledge in the areas of quality theory, quality assurance, and quality control. The authors practical approach provides examples, allowing students to participate in and manage quality improvement in manufacturing, government, and service organizations. *Integrative/multidisciplinary approach; Discusses what quality means to people in different functional areas of the firm. *Contingency approach; Beginning in chapter one, the text discusses how to assess the current condition of the firm and identify gaps in quality deployment as a basis for future improvement. *Current Coverage; Discusses cutting edge concepts such as the topics of team facilitation and training. More and more managers must be able to manage teams and train employees. Other contemporary topics include coverage of quality in service and global organizations, Malcolm Baldrige criteria, environmental quality, and ISO 9000. Boxed highlights, cases, chapter
Includes bibliographical references and index.
Table of contents provided by Syndetics
- I Understanding Quality Concepts
- 1 Differing Perspectives on Quality
- 2 Quality Theory
- 3 Global Quality and Quality Standards
- II Quality Theory
- 4 Strategic Quality Planning
- 5 The Voice of the Customer
- 6 The Voice of the Market
- 7 Quality in Product and Process Design
- 8 Designing Quality Services
- 9 Managing Supplier Quality in the Supply Chain
- III Implementing Quality
- 10 The Tools of Quality
- 11 Managing Quality Improvement Teams and Projects
- 12 Statistically Based Quality Improvement for Variables
- 13 Statistically Based Quality Improvement for Attributes
- 14 Six Sigma Management and Tools
- IV Forever Improving The Quality System
- 15 Managing Learning for Quality Improvement
- 16 Implementing and Validating the Quality System