Image from Syndetics
Customer care : how to create an effective customer focus / Sarah Cook.
Material type:
TextPublication details: London : Kogan Page, c2000 (2001 [printing])Edition: 3rd edDescription: viii, 215 p. ; 24 cmISBN: - 0749432365
- 658.812 COO
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Standard Loan | Moylish Library Main Collection | 658.812 COO (Browse shelf(Opens below)) | 1 | Available | 39002000209537 |
Enhanced descriptions from Syndetics:
A comprehensive action plan for developing a quality-driven customer care programme. Emphasis is placed on strategic aspects, while covering the basics such as customer service point-of-sale, speed of delivery, follow-up, and the ethos of total quality management and staff motivation.
Previous ed.: 1997.