Help! : the art of computer technical support / by Ralph Wilson ; illustrated by Mari Stein.
Material type:
TextPublication details: Berkeley, Calif. : Peachpit Press, c1991.Description: xx, 231 p. : ill. ; 23 cmISBN: - 0938151142
- The art of computer technical support
- 004.0688 WIL
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Standard Loan | Moylish Library Main Collection | 004.0688 WIL (Browse shelf(Opens below)) | 1 | Available | 39002100500272 | ||
| Standard Loan | Thurles Library Main Collection | 004.0688 WIL (Browse shelf(Opens below)) | Available | R08721KRCT |
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| 004.0688 ITIL ITIL lifecycle suite / | 004.0688 KNA A guide to customer service skills for the help desk professional / | 004.0688 TAR IT services : costs, metrics, benchmarking, and marketing / | 004.0688 WIL Help! : the art of computer technical support / | 004.09 ORE A brief history of computing / | 004.1 ISA The innovators / | 004.1 STE Adventures in code : the story of the Irish software industry / |
Enhanced descriptions from Syndetics:
Answering questions about software and hardware is a full-time job for hundreds of thousands of people. IBM alone has over 20,000 full-time technical support personnel. This is a book about and for the technical support industry. It describes how to set up and manage a technical support operation, covers techniques for handling support questions by phone, and explains how to estimate the cost of a technical support operation. The book includes profiles of successful technical support operations at companies such as WordPerfect Corporation.
Includes bibliographical references (p. 225) and index.