gogogo
Syndetics cover image
Image from Syndetics

Help! : the art of computer technical support / by Ralph Wilson ; illustrated by Mari Stein.

By: Contributor(s): Material type: TextTextPublication details: Berkeley, Calif. : Peachpit Press, c1991.Description: xx, 231 p. : ill. ; 23 cmISBN:
  • 0938151142
Other title:
  • The art of computer technical support
Subject(s): DDC classification:
  • 004.0688 WIL
Holdings
Item type Current library Call number Copy number Status Date due Barcode
Standard Loan Moylish Library Main Collection 004.0688 WIL (Browse shelf(Opens below)) 1 Available 39002100500272
Standard Loan Thurles Library Main Collection 004.0688 WIL (Browse shelf(Opens below)) Available R08721KRCT

Enhanced descriptions from Syndetics:

Answering questions about software and hardware is a full-time job for hundreds of thousands of people. IBM alone has over 20,000 full-time technical support personnel. This is a book about and for the technical support industry. It describes how to set up and manage a technical support operation, covers techniques for handling support questions by phone, and explains how to estimate the cost of a technical support operation. The book includes profiles of successful technical support operations at companies such as WordPerfect Corporation.

Includes bibliographical references (p. 225) and index.

Powered by Koha