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Customer service : in leisure and tourism / Adrian Lyons.

By: Material type: TextTextSeries: Hodder leisure and tourism in actionPublication details: London : Hodder & Stoughton, 1997.Description: 52 p. : ill. ; 27 cmISBN:
  • 0340658401
Subject(s): DDC classification:
  • 338.4791 LYO

Enhanced descriptions from Syndetics:

This text, on customer service, is one of eight unit booklets, each covering a key section of the GNVQ Advanced Leisure and Tourism syllabus. It includes coverage of all elements and range statements in that particular unit. Activities are featured, as well as assignments and case studies.

Includes index.

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