Image from Syndetics
Kaizen strategies for customer care : how to create a powerful customer-care program-- and make it work / Patricia Wellington.
Material type:
TextPublication details: London ; New York : Financial Times, c1995.Description: viii, 239 p. : ill. ; 25 cmISBN: - 027361472X
- 658.812 WEL
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Standard Loan | Moylish Library Main Collection | 658.812 WEL (Browse shelf(Opens below)) | 1 | Available | 39002000204918 | ||
| Standard Loan | Moylish Library Main Collection | 658.812 WEL (Browse shelf(Opens below)) | 2 | Available | 39002000230608 |
Enhanced descriptions from Syndetics:
"At last a book to show you in very practical terms what real changes you have to make to become truly customer focused." ¿ Cannon Ltd.
A proven framework to implement a customer-focused strategy using the nine basic principles of Kaizen.
Includes bibliographical references and index.
Table of contents provided by Syndetics
- Kaizen offers something new to all organizations and to the people in and around those organizations
- It is a philosophy and framework that encourages you to continuously set higher standards of performance and to achieve new goals in terms of customer satisfaction, sales, and, ultimately, profit
- Using the nine basic principles, business
- Woman and customer care specialist
- Patricia Wellington gives managers a proven framework for creating and implementing a customer-focused strategy that responds to today's ever-changing business conditions
- This book includes case histories of companies like Unipart and Cannon who have already discovered how successful Kaizen customer care can be when joined with traditional customer service strategies