The psychology of customer care : a revolutionary approach / James J. Lynch.
Material type:
TextPublication details: Houndmills, Basingstoke, Hampshire : Macmillan, 1992.Description: xvi, 274 p. : ill. ; 23 cmISBN: - 0333557697
- 658.812 LYN
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Standard Loan | Moylish Library Main Collection | 658.812 LYN (Browse shelf(Opens below)) | 1 | Available | 39002000200940 |
Enhanced descriptions from Syndetics:
This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into helping customers make the best use of their time when dealing with YOUR organisation. Guidance is given on 'time shaping' for optimum customer satisfaction. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care.
Includes bibliographical references (p. 268) and index.