Effective customer care : for voluntary and community organisations / Amanda Knight.

By:

Knight, Amanda, 1964-

Contributor(s):

Directory of Social Change

Material type: Text

TextPublication details: London : Directory of Social Change, 1999.Description: 96 p. : ill. ; 25 cmISBN:

1900360365

Subject(s):

DDC classification:

658.812 KNI

Holdings ( 1 )
Title notes ( 2 )

Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Standard Loan	Moylish Library Main Collection	658.812 KNI (Browse shelf(Opens below))	1	Available		39002000204884

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Enhanced descriptions from Syndetics:

Written in a friendly style, with illustrations, case studies and practical advice, this book shows the importance of good customer care and how to effect a positive customer care culture.

Includes index.