E-business best practices : leveraging technology for business advantage / Stewart McKie.

Enhanced descriptions from Syndetics:

Provides managers with a road map for evaluating e-business technologies and developing winning e-business strategies
In a world where you're either in e-business or out of business, this book is an indispensable resource for companies to see what ways e-business technology is being implemented with the best results. E-Business Best Practices is not an implementation guide, but a road map for business exchange agents and employees charged with figuring out e-business strategies and evaluating e-business software. Written by a business technology consultant who, over the past twenty years, has worked with dozens of companies in the United States and Europe, this book provides readers with a comprehensive look at best practices in e-business technology around the world.
Stewart McKie (Shaftesbury, UK) has been in the business of marketing, implementing, and designing business management software since 1982. He is the Technology Editor for Business Finance magazine and the author of Wiley's Client/Server Accounting (0-471-15784-8).

Table of contents provided by Syndetics

• Preface (p. xv)
• Introduction (p. 1)
• Thinking Outside-In (p. 2)
• Technology Churn (p. 3)
• Business Asset Management (p. 5)
• Process Demolition (p. 7)
• Chapter 1 E-Business Landscape (p. 11)
• Browser/Server (p. 12)
• Clickstream Farming (p. 16)
• Everything's a URL (p. 17)
• Event-Aware Enterprises (p. 19)
• Four Faces of the Internet (p. 20)
• Integration Rules (p. 22)
• ISP to ASP to BSP (p. 23)
• Matchmaking (p. 24)
• Portals on the World (p. 25)
• Document-level APIs (p. 27)
• Chapter 2 E-Business Management: Going Beyond ERP (p. 29)
• Rationale for ERP (p. 30)
• The Drawbacks of ERP (p. 32)
• ERP Reality Check (p. 33)
• Extended ERP (p. 34)
• Extended ERP versus EAM (p. 36)
• Future of ERP (p. 37)
• Application Frameworks (p. 38)
• Chapter 3 Monitor to Manage: Enterprise Positioning System (p. 43)
• Business Monitoring (p. 45)
• Implementing Business Monitoring (p. 53)
• E-Business Analytics (p. 55)
• Chapter 4 Collaborate to Compete (p. 63)
• Technology of Collaboration (p. 64)
• Collaboration Servers (p. 66)
• Internet as Intermediary (p. 69)
• Virtual Markets (p. 70)
• Niche Communities (p. 71)
• One-to-Many Collaboration Chains (p. 72)
• "Virtual" Applications (p. 75)
• Chapter 5 Customer Relationship Management (p. 77)
• World of CRM (p. 78)
• Positioning CRM Technology (p. 80)
• CRM: Target, Acquire, and Retain (p. 82)
• E-Customer Relationship Management (p. 86)
• The Importance of ERP Integration (p. 92)
• Closed-Loop eCRM (p. 95)
• Chapter 6 E-Procurement (p. 97)
• E-Procurement: Process, Costs, and Roles (p. 99)
• Operational Resource Procurement (p. 103)
• Collaborative E-Procurement (p. 106)
• Chapter 7 Knowledge Management (p. 111)
• The KM Landscape (p. 113)
• Data Sources (p. 116)
• Information Warehouses (p. 117)
• Disseminating Knowledge (p. 119)
• Enhancing Knowledge (p. 122)
• Knowledge Technology (p. 123)
• Chapter 8 Digital Asset Management (p. 125)
• Portals: Gateways to Digital Assets (p. 126)
• Portal Variants (p. 128)
• Departmental Portals (p. 130)
• Business Partner Portals (p. 132)
• Message Management (p. 133)
• Chapter 9 Software as Service (p. 141)
• Build, Buy, or Broker (p. 142)
• From ISP to BSP (p. 145)
• ASPs (p. 146)
• BSPs (p. 151)
• Chapter 10 XML Everywhere (p. 155)
• Understanding XML (p. 157)
• XML and EDI (p. 160)
• XML as Document API (p. 161)
• XML and Business Process Reengineering (p. 162)
• Chapter 11 Hackett Benchmarking Solutions on Best Practices (p. 167)
• Hackett on Finance (p. 168)
• Hackett on Human Resources (p. 171)
• Hackett on IT (p. 173)
• Hackett on Planning and Performance Measurement (p. 176)
• Hackett on Procurement (p. 178)
• Hackett on E-Business (p. 181)
• Selected Readings (p. 185)
• Glossary (p. 189)
• Index (p. 195)

Author notes provided by Syndetics