Smart things to know about customers / Ros Jay.

By:

Jay, Ros

Material type: Text

TextPublication details: Oxford : Capstone, 1999.Description: x, 202 p. ; 21 cmISBN:

1841120375

Subject(s):

Customer relations

DDC classification:

658.812 JAY

Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Standard Loan	Moylish Library Main Collection	658.812 JAY (Browse shelf(Opens below))	1	Available		39002000230822

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Enhanced descriptions from Syndetics:

Everything you need to win, keep and continue to delight your customers.

Includes index.

Table of contents provided by Syndetics

What is Smart?
Preface
The Customer Service Vision
Know Your Customers
Manage Your Customers
Manage Your Customers' Complaints
Build Customer Loyalty
Relationship Marketing
Win New Customers
Out There
Index

Author notes provided by Syndetics

Ros Jay is a marketing and communications specialist and author of Profitable Direct Marketing, The Essential Marketing Sourcebook and The Seven Deadly Skills of Management.