Operations management / Nigel Slack, Stuart Chambers, Robert Johnston.

Enhanced descriptions from Syndetics:

Operations management is important, it is exciting, and it is challenging. It is concerned with creating the products and services upon which we all depend and creating products and services is the very reason for any organization's existence, whether that organization be large or small, manufacturing or service, for profit or not for profit. Operations management is also at the centre of so many of the changes affecting the business world - changes in customer preference, changes in supply networks brought about by internet-based technologies, and changes in the extent of environmental responsibility that we expect from companies. This revised and fully updated edition of Operations Management continues to provide a clear, well-structured and comprehensive treatment of the subject, balancing a logical approach with the insights that come from operations practice around the world. New edition features: Greater emphasis on the important topics in current operations practice, such as Supply Chain Management, Internet-based technology, Process design, and Enterprise Resources Planning (ERP) A Glossary that provides brief explanations of the key terms used in the book An updated set of

Table of contents provided by Syndetics

• Part 1 Introduction
• 1 Operations management Effective operations management
• 2 The strategic role and objectives of operations The role of operations function
• 3 Operations strategy What is strategy?
• Part 2 Design
• 4 Design in operations management What is design?
• 5 The design of products and services The competitive advantage of good design
• 6 Design of the operations network The network perspective
• 7 Layout and flow The layout procedure
• 8 Process technology What is process technology?
• 9 Job design and work organisation The design of jobs
• Part 3 Planning and Control
• 10 The nature of planning and control What is planning and control
• 11 Capacity planning and control What is capacity?
• 12 Inventory planning and control What is inventory?
• 13 Supply chain planning and control What is supply chain planning and control?
• 14 MRP What is MRP?
• 15 Just-in-time planning and control What is just-in-time?
• 16 Project planning and control What is a project?
• 17 Quality planning and control What is quality and why is it so important?
• Part 4 Improvement
• 18 Operations improvement Measuring and improving performance
• 19 Failure prevention and recovery System failure
• 20 Total quality management The origins of TQM
• Part 5 The Operations Challenge
• 21 The operations challenge The strategy challenge