Communication for constructive workplace conflict / Jessica Katz Jameson.

By:

Jameson, Jessica Katz [author.]

Material type: Text

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9781119671565

Subject(s):

DDC classification:

303.69 23/eng/20230126

Summary: "Communication for constructive workplace conflict uses an organizational communication framework to describe, analyze, and critique the ways in which daily human behavior and communication contribute to a workplace climate that promotes collaborative conflict management. The book includes theoretical and research-based explanations and diverse cases to provide practical implications for organizational members, whether in senior leadership, supervisory, rank-and-file, or even volunteer positions. A model is presented for participating in the creation of a collaborative environment called LEARN: listening, engaging, acknowledging, (building) rapport and nurturing (relationships). This unique approach focuses not only on communication strategies for managing individual conflicts, but a philosophy for promoting interaction that constructs an environment that invites participation and voice rather than avoidance and silence. The book is based on the author's 25 years of research examining conflict in organizational contexts including corporations, hospitals, public agencies, multi-sector laboratories, and volunteer non-profit organizations. While other books provide practical implications for conflict management, few are focused explicitly on the workplace and make the important point that conflict is difficult to engage in a climate that does not welcome or support employee voice and dissent. The book argues that fostering open climates for conflict may be especially challenging in light of larger societal trends toward increased polarization ans separation from those with divergent views and values. This text will provide readers with evidence-based, practical implications for communication in daily activities in ways that support trust-building and positive relationships that make it easier to directly address workplace conflicts when they arise"-- Provided by publisher.

Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Standard Loan	Clonmel Library Main Collection	303.69 JAM (Browse shelf(Opens below))	Available		39002100612309

Enhanced descriptions from Syndetics:

A unique textbook for students or professionals across a range of disciplines offering a novel approach to conflict communication

Communication for Constructive Workplace Conflict describes how daily human behavior and communication can contribute to collaborative conflict management in any organization. Using the LEARN (Listening, Engaging, Acknowledging, Rapport, and Nurturing) communication framework, this practical textbook explains, analyzes, and critiques a range of individual responses to workplace friction, offers evidence-based communication strategies for effectively managing conflicts, and promotes a philosophy that builds an environment that invites active participation rather than avoidance and silence.

Designed for courses teaching organizational communication and conflict management, Communication for Constructive Workplace Conflict draws directly from the author's 25 years of experience performing conflict research in numerous corporations, hospitals, public agencies, multi-sector laboratories, and non-profit organizations. Following the intuitive LEARN model, readers are provided with the theoretical and empirical support for managing conflicts as they emerge and creating an environment for more productive conflict in real-world scenarios. Throughout the text, concise and accessible chapters integrate key literature from disciplines including Communication, Management and Negotiation, Political Science, Psychology, and Public Administration to illustrate the impact the larger organizational context has on communication, conflict, and the social environment within organizations.

Offers practical implications for communication in daily activities in ways that support trust-building and positive relationships Presents a framework based on the Communication as Constitutive of Organization (CCO) model, Contains theoretical and research-based explanations and diverse case studies to provide practical guidance for organizational members at all levels Reinforces the LEARN model with engaging, class-tested activities that allow students to practice constructive conflict communication Examines the impact of societal trends and how each individual's communication either promotes or impedes collaboration and constructive conflict interaction

Featuring timely discussion of the impact of social distancing due to the COVID-19 pandemic and the roles of social media and online dispute resolution, Communication for Constructive Workplace Conflict is an excellent textbook for upper-level undergraduate and graduate students new to the field of conflict studies or organizational communication, a valuable supplement for students of management, organizational psychology, and public administration, and a useful reference for professional mediators, consultants, trainers, and managers.

Includes bibliographical references and index.

"Communication for constructive workplace conflict uses an organizational communication framework to describe, analyze, and critique the ways in which daily human behavior and communication contribute to a workplace climate that promotes collaborative conflict management. The book includes theoretical and research-based explanations and diverse cases to provide practical implications for organizational members, whether in senior leadership, supervisory, rank-and-file, or even volunteer positions. A model is presented for participating in the creation of a collaborative environment called LEARN: listening, engaging, acknowledging, (building) rapport and nurturing (relationships). This unique approach focuses not only on communication strategies for managing individual conflicts, but a philosophy for promoting interaction that constructs an environment that invites participation and voice rather than avoidance and silence. The book is based on the author's 25 years of research examining conflict in organizational contexts including corporations, hospitals, public agencies, multi-sector laboratories, and volunteer non-profit organizations. While other books provide practical implications for conflict management, few are focused explicitly on the workplace and make the important point that conflict is difficult to engage in a climate that does not welcome or support employee voice and dissent. The book argues that fostering open climates for conflict may be especially challenging in light of larger societal trends toward increased polarization ans separation from those with divergent views and values. This text will provide readers with evidence-based, practical implications for communication in daily activities in ways that support trust-building and positive relationships that make it easier to directly address workplace conflicts when they arise"-- Provided by publisher.

Author notes provided by Syndetics

JESSICA KATZ JAMESON is Professor and Head of the Department of Communication at North Carolina State University, where she serves as a mediator for the University's employee mediation program and teaches courses in organizational communication, public relations, conflict management, and nonprofit leadership. She has published articles in journals such as Conflict Resolution Quarterly, Negotiation and Conflict Management Research, Negotiation Journal, and Western Journal of Communication, and is the co-editor of Facilitating Interdisciplinary Collaboration among the Intelligence Community, Academy, and Industry; and Contemporary Trends in Conflict and Communication: Technology and Social Media .

Back to results