Image from Syndetics
Superior customer service : the prompt approach to success / Michael Quinn, Lynda Byron.
Material type:
TextSeries: Irish management briefingsPublication details: Dublin : Oak Tree, 1999.Description: 96 p. ; 30 cmISBN: - 1860761178
- 9781860761171
- 658.812 QUI
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Standard Loan | Moylish Library Main Collection | 658.812 QUI (Browse shelf(Opens below)) | 1 | Available | 39002100336321 | ||
| Standard Loan | Thurles Library Main Collection | 658.812 QUI (Browse shelf(Opens below)) | Available | R02879NKRCT | |||
| Standard Loan | Thurles Library Main Collection | 658.812 QUI (Browse shelf(Opens below)) | Available | R11106KRCT |
Enhanced descriptions from Syndetics:
This briefing presents Irish managers with a practical approach to modern service practices that can lead to the delivery of superior customer service. Using a series of case studies, the authors share their customer-centric strategy based on: prioritising customer needs; reliability; organization; measuring satisfaction; people training; and technology. Each chapter is supported by examples, checklists and practical exercises.
Includes bibliography.