Management theory and practice / Gerald Cole.

Enhanced descriptions from Syndetics:

Management Theory and Practice provides a clear and concise introduction to the theory and practice of management as required by those studying an introductory management course. Now in its sixth edition, this book is established as one of the best selling introductions to the ideas and developments that form the basis of the study of management. While the overall structure of this new edition remains the same, all the material has been updated and much of the material has been expanded. In particular given the speed of the developments in information technology, the chapter on this topic has been completely rewritten. Other chapters that have been substantially revised include the chapter on the international aspects of management and the chapter on individual employment rights. Other topics that have been substantially revised include corporate governance and the role of directors, business ethics, organisation culture and strategy.

Table of contents provided by Syndetics

• 1 Introduction to the hospitality industry
• 2 Organization of a hotel
• 3 The accommodation product and hotel guest
• 4 The front office department
• 5 Basic reservation activities
• 6 Reservation systems and documents
• 7 Check-in of new arrivals
• 8 Other duties of the reception department
• 9 Front office accounting
• 10 Check-out and settlement of accounts
• 11 Credit control
• 12 Sundry guest services
• 13 Handling corporate and group sales
• 14 Dealing with guests problems
• 15 Yield management
• 16 The electronic front office