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Communication skills for health and social care / Bernard Moss.

By: Material type: TextTextPublication details: Los Angeles : SAGE, 2008.Description: x, 212 p. ; 25 cmISBN:
  • 1412922852 (pbk.)
  • 9781412922852 (pbk.)
  • 9781446208199
Subject(s): DDC classification:
  • 361.32 MOS
Contents:
Acceptance -- Active listening -- Adult learning -- Advising -- Advocacy -- Anti-discriminatory practice -- Assessment -- Barrier gestures -- Breaking bad news -- Chairing meetings -- Challenging -- Clarifying -- Confidentiality -- Conflict management -- Counselling -- Court room skills -- Ecomaps -- Empathy -- Empowerment, resilience, and a strengths perspective -- Endings -- Establishing a professional relationship -- Feedback-giving and receiving -- Genograms -- Getting unstuck -- Information technology (IT) -- Interpreters -- Interviewing -- Learning difficulties -- Loss -- Mediation skills -- Non-verbal communication -- Paraphrasing -- Partnership working -- Reflective practice -- Religion -- Report writing -- Resilience -- Spirituality -- Strenghts perspective -- Summarising -- Supervision -- Talks and presentations -- Telephone Skills -- Time management -- Transference -- Whistle blowing -- \'Wicked\' skills -- Wrong messages.
Holdings
Item type Current library Call number Copy number Status Date due Barcode
Standard Loan Moylish Library Main Collection 361.32 MOS (Browse shelf(Opens below)) 1 Available 39002100403048
Standard Loan Moylish Library Main Collection 361.32 MOS (Browse shelf(Opens below)) 2 Available 39002100408682

Enhanced descriptions from Syndetics:

Communication Skills for Health and Social Care acts as an accessible introduction to the wide range of communication skills needed for contemporary health and social care practice. Presented in a unique dictionary format that is easily navigated, the book is an ideal resource for students and trainees, as well as busy practitioners. Author Bernard Moss begins the book with a comprehensive introduction outlining the place that communication skills have in health and social care practice and education. The format of each entry provides an overview to the topic as well as interactive exercises that help develop the readers' knowledge, awareness, and skills levels.

Includes bibliographical references and index.

Acceptance -- Active listening -- Adult learning -- Advising -- Advocacy -- Anti-discriminatory practice -- Assessment -- Barrier gestures -- Breaking bad news -- Chairing meetings -- Challenging -- Clarifying -- Confidentiality -- Conflict management -- Counselling -- Court room skills -- Ecomaps -- Empathy -- Empowerment, resilience, and a strengths perspective -- Endings -- Establishing a professional relationship -- Feedback-giving and receiving -- Genograms -- Getting unstuck -- Information technology (IT) -- Interpreters -- Interviewing -- Learning difficulties -- Loss -- Mediation skills -- Non-verbal communication -- Paraphrasing -- Partnership working -- Reflective practice -- Religion -- Report writing -- Resilience -- Spirituality -- Strenghts perspective -- Summarising -- Supervision -- Talks and presentations -- Telephone Skills -- Time management -- Transference -- Whistle blowing -- \'Wicked\' skills -- Wrong messages.

Table of contents provided by Syndetics

  • Introduction
  • Acceptance
  • Active Listening
  • Advising
  • Advocacy
  • Anti-discriminatory Practice
  • Assessment
  • Barrier Gestures
  • Breaking Bad News
  • Chairing Meetings
  • Challenging
  • Clarifying
  • Confidentiality
  • Conflict Management
  • Counselling
  • Court Room Skills
  • Ecomaps
  • Empathy
  • Empowerment, Resilience and a Strengths Perspective
  • Endings
  • Establishing a Professional Relationship
  • Feedback - Giving and Receiving
  • Genograms
  • Getting Unstuck
  • Information Technology (IT)
  • Interpreters
  • Interviewing
  • Learning difficulties
  • Loss
  • Mediation skills
  • Non-verbal Communication
  • Reflective practice
  • Religion
  • Report Writing
  • Resilience
  • Spirituality
  • Strengths Perspective
  • Summarising
  • Supervision
  • Talks and Presentations
  • Telephone Skills
  • Time Management
  • Transference
  • Whistle Blowing
  • 'Wicked' Skills
  • Wrong Messages
  • Wrong Messages

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