HR [electronic book] : the business partner / Barbara Kenton and Jane Yarnall.

By:

Kenton, Barbara

Contributor(s):

Material type: Text

TextPublication details: Oxford : Butterworth-Heinemann, 2010.Edition: 2nd edDescription: p. cmISBN:

1856178471
9781856178471

Subject(s):

Genre/Form:

Electronic books.

Additional physical formats: No titleOnline resources:

ScienceDirect eBook

Contents:

Introduction -- Structuring the partnership function -- Developing credibility and client relationships -- Developing the key skills -- The importance of contracting -- Where do business partners add most value? -- Sustaining the relationship -- Evaluating the success of partnership projects -- Case studies -- Conclusion.

Summary: With HR professionals increasingly expected to be "business partners", are you prepared with the skills and tools to make a positive difference to your organization? As the recognised definitive guide to the topic, HR: The Business Partner, second edition, offers practical insights to take you through the challenging process of business partnering, including: . No-nonsense description of what business partnering entails, with case studies to illustrate real-life practice . Detailed coverage of the common challenges and advice on how to overcome them . Guidance on how to develop the skills and confidence required to work effectively Covering the transition from working operationally to working strategically and the tools, techniques and skill sets needed for partnering, this inexpensive guide will help to both add real value to your business and to develop your career in business partnering. If you are aspiring to or about to embark on a business partner role, this book will provide you with ideas and inspiration for the position. * The definitive guide to HR business partnering, written by recognised experts in the field * Takes you through the essential theory and practical application to help you develop a range of skills for building internal and external client relationships * Updated throughout with additional case studies included to illustrate fully the tools and techniques of business partnering in practice.

No physical items for this record

Enhanced descriptions from Syndetics:

With HR professionals increasingly expected to be "business partners", are you prepared with the skills and tools to make a positive difference to your organization?

As the recognised definitive guide to the topic, HR: The Business Partner, second edition, offers practical insights to take you through the challenging process of business partnering, including:

* No-nonsense description of what business partnering entails, with case studies to illustrate real-life practice
* Detailed coverage of the common challenges and advice on how to overcome them
* Guidance on how to develop the skills and confidence required to work effectively

Covering the transition from working operationally to working strategically and the tools, techniques and skill sets needed for partnering, this inexpensive guide will help to both add real value to your business and to develop your career in business partnering. If you are aspiring to or about to embark on a business partner role, this book will provide you with ideas and inspiration for the position.

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Includes index.

With HR professionals increasingly expected to be "business partners", are you prepared with the skills and tools to make a positive difference to your organization? As the recognised definitive guide to the topic, HR: The Business Partner, second edition, offers practical insights to take you through the challenging process of business partnering, including: . No-nonsense description of what business partnering entails, with case studies to illustrate real-life practice . Detailed coverage of the common challenges and advice on how to overcome them . Guidance on how to develop the skills and confidence required to work effectively Covering the transition from working operationally to working strategically and the tools, techniques and skill sets needed for partnering, this inexpensive guide will help to both add real value to your business and to develop your career in business partnering. If you are aspiring to or about to embark on a business partner role, this book will provide you with ideas and inspiration for the position. * The definitive guide to HR business partnering, written by recognised experts in the field * Takes you through the essential theory and practical application to help you develop a range of skills for building internal and external client relationships * Updated throughout with additional case studies included to illustrate fully the tools and techniques of business partnering in practice.

Electronic reproduction. Amsterdam : Elsevier Science & Technology, 2010. Mode of access: World Wide Web. System requirements: Web browser. Title from title screen (viewed on Apr. 28, 2010). Access may be restricted to users at subscribing institutions.

Table of contents provided by Syndetics

List of Figures (p. ix)
List of Tables (p. x)
Foreword (p. xi)
Acknowledgements (p. xiii)
About the Authors (p. xv)
Capter 1 Introduction (p. 1)
A little of the history of business partnering (p. 2)
What does the role involve? (p. 5)
Business partnering as a strategic role (p. 6)
Business partnering as a practice (p. 7)
Business partnering as a formal set of skills associated with different roles (p. 9)
Links to culture and level of maturity of the organisation (p. 9)
Background to our research approach and framework for this book (p. 11)
Behavioural framework for business partners (p. 12)
Working alongside managers in the business (p. 13)
Self-awareness and impact (p. 13)
Creating and leading change (p. 14)
Delivering a business-focused service (p. 15)
References (p. 16)
Part 1 Shaping the Business Partnership
Capter 2 Positioning the Partnership (p. 19)
What are you seeking to achieve? (p. 20)
What are the cultural considerations? (p. 21)
Systems theory and thinking (p. 22)
Understand current perceptions (p. 26)
Assess your brand image (p. 27)
Developing your marketing plan (p. 28)
Balancing organisational and individual needs (p. 35)
Summary (p. 35)
Checklist (p. 36)
References (p. 37)
Capter 3 Setting Up the Partnership Function (p. 39)
What do business partners actually do? (p. 39)
What are the options on how partnerships should be structured? (p. 40)
Shared service centres (p. 49)
Funding (p. 51)
Staffing issues (p. 52)
Summary (p. 57)
Checklist (p. 58)
References (p. 59)
Capter 4 Positioning Yourself with the Client (p. 61)
Challenge for existing HR personnel (p. 61)
Getting in! (p. 62)
Early impressions (p. 62)
Client readiness and capability (p. 63)
A framework for working collaboratively (p. 68)
Reviewing the relationship from different perspectives (p. 72)
Promoting yourself (p. 77)
Summary (p. 78)
Checklist (p. 79)
References (p. 80)
Part 2 Developing a Professional Edge
2a Creating and Leading Change
Capter 5 Influencing and Leading Change (p. 85)
What kinds of change are you likely to be involved in? (p. 85)
What is the nature of change? (p. 87)
What are the boundaries of your role in influencing and leading change? (p. 88)
Dealing with ambiguity (p. 90)
What are the issues and implications for others in times of change? (p. 91)
Other aspects of change (p. 97)
Influencing skills and strategies (p. 99)
Dealing with resistance to change (p. 103)
Summary (p. 106)
Checklist (p. 106)
References (p. 107)
Capter 6 Developing Your Thinking Style (p. 109)
Rational thinking - the detective's approach (p. 110)
Creative thinking - the magician's approach (p. 112)
Strategic thinking - the leader's approach (p. 115)
So how can you develop your strategic thinking ability? (p. 119)
Summary (p. 120)
Checklist (p. 121)
References (p. 121)
2b Delivering a Business Focused Service (p. 123)
Capter 7 Key Consultancy Skills (p. 125)
The consultancy cycle (p. 126)
Benefits of internal consulting (p. 128)
The importance of contracting (p. 130)
What to do at the initial client meetings (p. 133)
Avoiding some of the pitfalls of contracting (p. 141)
Summary (p. 145)
Checklist (p. 146)
References (p. 147)
Capter 8 Managing Projects and Reviewing Performance (p. 149)
So what is project management? (p. 150)
Guidelines for moving on (p. 158)
Reviewing the effectiveness of the client-partner relationship (p. 160)
Reviewing the effectiveness of the project (p. 162)
Summary (p. 164)
Checklist (p. 165)
References (p. 165)
2c Relationship Skills (p. 167)
Capter 9 Developing Self and Organizational Awareness (p. 169)
So what are the more advanced skills of consultancy? (p. 169)
Theoretical underpinning (p. 170)
Awareness of self, others and the system as a whole (p. 171)
Reflective practice (p. 173)
The use of power in organisations (p. 174)
Model (p. 177)
Networking (p. 180)
Summary (p. 187)
Checklist (p. 188)
References (p. 188)
Capter 10 Interpersonal Skills and Challenges (p. 189)
Developing rapport and empathy with your client (p. 189)
Establishing and maintaining trust (p. 192)
Building credibility (p. 193)
Individual credibility (p. 194)
Credibility for the function (p. 198)
Dealing effectively with pressures along the way (p. 199)
Pressures stemming from the business (p. 200)
Pressures stemming from the business partner (p. 202)
Pressures stemming from the client system (p. 203)
Summary (p. 204)
Checklist (p. 205)
References (p. 206)
Part 3 Benchmarking Your Progress
Capter 11 Measuring Your Impact (p. 209)
Evaluating the success of the partnership (p. 210)
What gets in the way? (p. 211)
Good practice guidelines for establishing a focus on evaluation (p. 212)
What models of evaluation might apply to business partnerships? (p. 221)
Traditional HR approaches (p. 222)
OD evaluation models (p. 224)
Business partnership models (p. 230)
Summary (p. 232)
Checklist (p. 233)
References (p. 233)
Capter 12 Case Studies (p. 235)
Introduction (p. 235)
Case study 1 DSGi business - Widening out the partnering principles (p. 236)
Case study 2 NHS Wirral - Moving from an operational to partnering Role: Reflections from Gemma Mcardle, HR business partner (p. 239)
Case study 3 English heritage from Sarah Aston, HR director (p. 246)
Case study 4 A high street retailer - the initial transition to business partnership (p. 248)
Case study 5 Cargill - an established and successful multinational business partnership from Karin Braanker, HR director for Europe and Africa (p. 251)
Case studies 6, 7 and 8 value added interventions (p. 253)
Chapter 13 Conclusions (p. 259)
The 4c approach to business partnership (p. 260)
Lessons from best practice (p. 261)
Guiding principles for the business partner role (p. 264)
Resources and Recommended Reading (p. 265)
Appendix (p. 269)
Index (p. 277)