Delivering Great Service. [DVD].
Material type: FilmPublication details: CLIA : UK, 2010.Description: 1 videodisk (DVD), 35 mins ; 12 cmSubject(s): DDC classification:- DVD
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
3 Day Loan | Moylish Library DVD collection | DVD 275 (Browse shelf(Opens below)) | 1 | Available | 39002100450619 |
Recent consumer surveys have verified what we've all suspected: great service is becoming an increasingly rare commodity. But as with anything rare, consumers want, even treasure, service excellence. And many now are willing to pay extra for it. In this video/DVD, Dr. Marc Mancini reveals the five emotional needs that any service-related travel business should address. He'll share with you the 10 standards of excellence that the most successful service providers follow; which communication skills can best enhance your service efforts; how the luxury market is built on service excellence; what you must do to turn yourself into a brand; and how technology can help you provide even greater service to your clients.