Reaching out : interpersonal effectiveness and self-actualization / David W. Johnson.

Enhanced descriptions from Syndetics:

Reaching Out remains focused on the dynamics found in virtually all interpersonal relationships and continues to keep pace with new theory from a balanced, integrated perspective that includes numerous experiential exercises and examples. By reviewing current psychological research on how to build and maintain friendships and then integrating this material with a rich array of skill-building exercises, the text provides a thorough and appealing approach to learning about interpersonal skills. Text examples provide both contemporary and historical illustrations of how interpersonal skills have had significant effects on important events across many disciplines. Readers acquire the skills and knowledge to do the following: a) get to know and trust each other; b) communicate with each other accurately and unambiguously; c) resolve conflicts and relationship problems constructively; and d) encourage and appreciate diversity. No matter what occupations or relationships students undertake, their success will largely be determined by how skilled they are interpersonally. With this text, students begin a journey of continuous improvement.

Table of contents provided by Syndetics

• Preface (p. xiii)
• Chapter 1 The Importance of Interpersonal Skills (p. 1)
• The Power of Interpersonal Skills (p. 1)
• The Relationship Imperative (p. 2)
• Why Improve Your Interpersonal Skills? (p. 5)
• Your Invitation to Improve Your Interpersonal Skills (p. 6)
• What's in This Book (p. 7)
• Interpersonal Interaction and Relationships (p. 9)
• The Value of Interpersonal Relationships (p. 12)
• Difficulties in Forming Relationships (p. 19)
• The Application of Social Science Research to Interpersonal Skills (p. 23)
• Learning from Experience (p. 24)
• Learning Interpersonal Skills (p. 26)
• Accepting the Invitation (p. 29)
• Comprehension Test A (p. 30)
• Comprehension Test B (p. 31)
• Summary (p. 36)
• Answers (p. 37)
• Chapter 2 Self-Disclosure (p. 39)
• Introduction (p. 39)
• Being Open with and to Other People (p. 45)
• Openness with Other People (p. 46)
• Self-Disclosure and Self-Awareness (p. 51)
• Self-Awareness Through Feedback from Others (p. 57)
• Self-Disclosure and Self-Acceptance (p. 62)
• Self-Disclosure and Self-Presentation (p. 64)
• Comprehension Test A (p. 86)
• Comprehension Test B (p. 87)
• Self-Diagnosis (p. 88)
• Summary (p. 89)
• Answers (p. 91)
• Chapter 3 Developing and Maintaining Trust (p. 93)
• Introduction (p. 93)
• Developing and Maintaining Trust (p. 94)
• Building Interpersonal Trust (p. 96)
• Being Trusting and Trustworthy (p. 97)
• Trust and Communication (p. 99)
• Destroying Trust (p. 99)
• Re-Establishing Trust After It Has Been Broken (p. 100)
• Trusting Appropriately (p. 101)
• Trusting as a Self-Fulfilling Prophecy (p. 102)
• Personal Proclivity to Trust (p. 102)
• Trust in Friendships (p. 103)
• Comprehension Test (p. 103)
• Chapter Review (p. 119)
• Self-Diagnosis (p. 120)
• Summary (p. 121)
• Answers (p. 121)
• Chapter 4 Increasing Your Communication Skills (p. 123)
• Introduction (p. 123)
• What Is Communication? (p. 124)
• Effective Communication Versus Misunderstandings (p. 128)
• Comprehension Test A (p. 131)
• Sending Messages Effectively (p. 132)
• Comprehension Test B (p. 135)
• Comprehension Test C (p. 147)
• Improving Your Receiving Skills (p. 148)
• Theory on Listening and Responding (p. 151)
• Comprehension Test D (p. 153)
• Theory on Selective Perception in Listening and Responding (p. 155)
• Comprehension Test E (p. 157)
• Comprehension Test F (p. 158)
• Toward Improved Communication Skills (p. 161)
• Chapter Review (p. 161)
• Self-Diagnosis (p. 163)
• Summary (p. 164)
• Answers (p. 164)
• Chapter 5 Expressing Your Feelings Verbally (p. 167)
• The Power of Feelings (p. 167)
• Saying What You Feel (p. 168)
• What's Going on Inside? (p. 170)
• Comprehension Test A (p. 175)
• When Feelings Are Not Expressed (p. 176)
• Comprehension Test B (p. 177)
• Expressing Your Feelings Verbally (p. 178)
• Comprehension Test C (p. 180)
• Checking Your Perception of Another's Feelings (p. 187)
• Chapter Review (p. 189)
• Self-Diagnosis (p. 190)
• Summary (p. 190)
• Answers (p. 191)
• Chapter 6 Expressing Your Feelings Nonverbally (p. 193)
• Introduction (p. 193)
• Nonverbal Communication (p. 194)
• Characteristics of Nonverbal Communication (p. 196)
• The Importance of Congruence Between Verbal and Nonverbal Messages (p. 198)
• Status and Power in Nonverbal Expressions (p. 199)
• Chapter Review (p. 212)
• Self-Diagnosis (p. 212)
• Summary (p. 213)
• Answers (p. 213)
• Chapter 7 Helpful Listening and Responding (p. 215)
• Responding to Another Person's Problems (p. 215)
• Intentions Underlying the Responses (p. 224)
• Comprehension Test A (p. 232)
• Helping People Solve Their Problems (p. 233)
• Listening and Responding Alternatives (p. 234)
• Comprehension Test B (p. 236)
• Phrasing an Accurate Understanding Response (p. 236)
• Chapter Review (p. 247)
• Self-Diagnosis (p. 248)
• Summary (p. 248)
• Answers (p. 249)
• Chapter 8 Resolving Interpersonal Conflicts (p. 251)
• Inevitability of Conflicts (p. 251)
• Understanding Conflicts of Interest (p. 252)
• Comprehension Test A (p. 253)
• Mastering the Conflict Strategies (p. 254)
• Comprehension Test B (p. 259)
• Negotiating to Solve the Problem (p. 260)
• Try, Try Again (p. 272)
• Refusal Skills: This Issue Is Non-Negotiable (p. 272)
• Chapter Review (p. 295)
• Self-Diagnosis (p. 296)
• Summary (p. 297)
• Answers (p. 297)
• Chapter 9 Anger, Stress, and Managing Feelings (p. 299)
• The Nature of Stress (p. 299)
• Managing Stress Through Social Support Systems (p. 304)
• The Nature and Value of Anger (p. 306)
• Comprehension Test (p. 310)
• Rules for Managing Anger Constructively (p. 310)
• Eliminating Unwanted Feelings from Your Life (p. 325)
• Forgiveness (p. 335)
• How to Deal with an Angry Person (p. 336)
• Anger and Negotiations (p. 339)
• Chapter Review (p. 341)
• Self-Diagnosis (p. 342)
• Summary (p. 342)
• Answers (p. 343)
• Chapter 10 Building Relationships with Diverse Individuals (p. 345)
• Introduction (p. 345)
• Step 1 Recognize and Value Diversity (p. 347)
• Step 2 Interact with Diverse Individuals in a Cooperative Context (p. 348)
• Step 3 Build Pride in Your Historical and Cultural Identity (p. 349)
• Step 4 Appreciate Others' Historical and Cultural Backgrounds (p. 354)
• Step 5 Establish a Superordinate Identity (p. 356)
• Step 6 Reduce Internal Barriers to Constructive Interaction (p. 359)
• Step 7 Resolve Conflicts Constructively (p. 369)
• Step 8 Internalize Pluralistic Values (p. 369)
• Other Aspects of Diversity (p. 370)
• Friendships (p. 375)
• Chapter Review (p. 377)
• Self-Diagnosis (p. 378)
• Summary (p. 378)
• Answers (p. 379)
• Chapter 11 Ethics of Relationships (p. 381)
• Relationships and Ethics (p. 381)
• Guidelines for Ethical Relationships (p. 382)
• Chapter Review (p. 393)
• Self-Diagnosis (p. 394)
• Summary (p. 394)
• Answers (p. 395)
• Chapter 12 Epilogue (p. 397)
• Importance of Interpersonal Skills (p. 397)
• Interpersonal Effectiveness, Self-Actualization, and Interpersonal Skills (p. 399)
• Looking Forward (p. 404)
• Appendix (p. 411)
• Glossary (p. 415)
• References (p. 425)
• Index (p. 427)