TouchPoints: creating powerful leadership connections in the smallest of moments / Douglas R. Conant, Mette Norgaard.
Material type:
TextSeries: Warren Bennis signature series ; 169.Publication details: San Francisco, Calif. : Jossey-Bass, c2011.Edition: 1st edDescription: xxxi, 173 p. : illISBN: - 1118004353
- 9781118004357
- 658.4092 CON
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Standard Loan | Clonmel Library Main Collection | 658.4092 CON (Browse shelf(Opens below)) | 1 | Available | R19640YKRC | ||
| Standard Loan | Thurles Library Main Collection | 658.4092 CON (Browse shelf(Opens below)) | 1 | Available | R19639FKRC | ||
| Standard Loan | Thurles Library Main Collection | 658.4092 CON (Browse shelf(Opens below)) | 1 | Available | R19644LKRC |
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| 658.4092 ADA Effective leadership : how to be a successful leader / | 658.4092 ADA Effective leadership : how to be a successful leader / | 658.4092 BLA Leadership and the one minute manager | 658.4092 CON TouchPoints: creating powerful leadership connections in the smallest of moments / | 658.4092 DEL Direct from Dell | 658.4092 DUN The mentor leader / | 658.4092 LAR Quick win leadership : answers to your top 100 leadership questions / |
Enhanced descriptions from Syndetics:
A fresh, effective, and enduring way to lead--starting with your next interaction
Most leaders feel the inevitable interruptions in their jam-packed days are troublesome. But in TouchPoints , Conant and Norgaard argue that these--and every point of contact with other people--are overlooked opportunities for leaders to increase their impact and promote their organization's strategy and values. Through previously untold stories from Conant's tenure as CEO of Campbell Soup Company and Norgaard's vast consulting experience, the authors show that a leader's impact and legacy are built through hundreds, even thousands, of interactive moments in time. The good news is that anyone can develop "TouchPoint" mastery by focusing on three essential components: head, heart, and hands.
TouchPoints speaks to the theory and craft of leadership, promoting a balanced presence of rational, authentic, active, and wise leadership practices. Leadership mastery in the smallest and otherwise ordinary moments can transform aimless activity in individuals and entropy in organizations into focused energy--one magical moment at a time.
Includes index.
The power of touchpoints: the action is in the interaction -- The commitment to mastery: the choice is yours -- Use your head: the commitment to inquiry -- Use your heart: the commitment to reflection -- Use your hands: the commitment to practice -- Mastering the touch: how can I help? -- Recommended reading.
"A fresh, effective, and enduring way to lead starting with your next interaction. Most leaders feel the inevitable interruptions in their jam-packed days are troublesome. But in TouchPoints, Conant and Norgaard argue that these--and every point of contact with other people--are overlooked opportunities for leaders to increase their impact and promote their organization's strategy and values. Through previously untold stories from Conant's tenure as CEO of Campbell Soup Company and Norgaard's vast consulting experience, the authors show that a leader's impact and legacy are built through hundreds, even thousands, of interactive moments in time. The good news is that anyone can develop "TouchPoint" mastery by focusing on four essential components: head, heart, hands and touch. Promotes a new intuitive model of rational, active, and wise leadership practices. Shows how the authenticity of a leader is tested during every informal interaction, every day. Introduces four integrated commitments that are foundational to mastering the TouchPoints: the commitment to inquiry, reflection, practice, and continuous improvement. Compelling and transformative, this book shows how TouchPoint mastery can turn otherwise ordinary moments into powerful opportunities for influence with lasting impact--one TouchPoint at a time."--Provided by publisher.
Table of contents provided by Syndetics
- Editor's Note (p. xvii)
- Foreword (p. xxi)
- Preface (p. xxv)
- 1 The Power of Touchpoints: The Action is in the Interaction (p. 1)
- 2 The Commitment to Mastery: The Choice is Yours (p. 25)
- 3 Use Your Head: The Commitment to Inquiry (p. 47)
- 4 Use Your Heart: The Commitment to Reflection (p. 73)
- 5 Use Your Hands: The Commitment to Practice (p. 95)
- 6 Mastering the Touch: How Can I Help? (p. 123)
- Coda (p. 149)
- Recommended Reading (p. 151)
- Acknowledgments (p. 153)
- About the Authors (p. 157)
- Index (p. 161)
Author notes provided by Syndetics
Douglas Conant is president and CEO of Campbell Soup Company. Under his leadership, Campbell reversed a precipitous decline in market value and employee engagement, improving its financial profile, enhancing its diversity and inclusion practices and raising its corporate social responsibility profile. Previously Conant held management positions at Kraft and General Mills, and was president of the Nabisco Foods Company.Mette Norgaard is an expert on strategic leadership and learning. She advises executive teams around the world on how to create distinct learning solutions that advance their companies' strategies. She has worked with senior-level leaders from Microsoft, Procter & Gamble, GE Capital, Nucor Corp., Estée Lauder, Harley-Davidson, the U.S. Navy, and Pfizer. Previously Norgaard was a consultant for FranklinCovey Co.