Perfect customer care : all you need to get it right first time / Ted Johns.

By:

Johns, Ted

Material type: Text

TextPublication details: London : Random House Business Books, 2003, c1994.Description: 198 p. ; 20 cmISBN:

184413153X
9781844131532

Subject(s):

Customer relations

DDC classification:

658.812 JOH

Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Standard Loan	Moylish Library Main Collection	658.812 JOH (Browse shelf(Opens below))	1	Available		39002100503995

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Enhanced descriptions from Syndetics:

"Why does customer service matter? ho are your customers? ow well do you meet your customers needs? voiding the pitfalls otivating people for customer service ritical success factors hat are the benefits? iagnostic questionnaires MAKE EVERY CUSTOMER A REPEAT CUSTOMER Customers don't come back with those valuable repeat orders unless you show them care about their satisfaction. That means showing them you know how to look after them, how to provide what they want - plus that little bit extra. Everyone in the firm, from the boss to the receptionist, must play a part in converting each new customer into a thoroughly satisfied client whose future orders will drive your continuing success. PERFECT CUSTOMER CARE provides companies big and small with the answers to some of the most important business questions facing today. Comprehensive, yet concise and to the point, Ted Johns writes in simple, clear language to provide a book that is of immediate, practical benefit to all readers.

Originally published: London : Arrow, 1994.

Includes bibliographical references.

Author notes provided by Syndetics

"The author Ted Johns is designer of the Professional Timekeeper time control system. He is leader of The Prosper Consortium, a consultancy and training organization."