The facilitation skills training kit / Leslie Bendaly.

Enhanced descriptions from Syndetics:

To work well in a high performing environment traditional managers must be trained to stop making autocratic decisions, withholding information from employees, and trying to solve all problems by themselves. In short, they must learn facilitation skills.

Table of contents provided by Syndetics

• Introduction
• Organization of Workshops
• Part 1 Group Process Facilitation Skills
• Module 1 Getting Started
• Module 2 Introduction to the Basic Responsibilities of a Facilitator and Establishing Personal Workshop Objectives
• Module 3 Techniques for Generating, Collecting and Organizing Ideas
• Module 4 The Facilitation Map
• Module 5 Developing Working Agreements
• Module 6 Dealing with Difficult Behaviors
• Module 7 Decision-Making Tools
• Module 8 Creating Dialogue
• Module 9 Consensus Reaching
• Module 10 Structured Problem Solving
• Module 11 Dealing with Conflict. Module 12: Task/Process Balance
• Module 13 Balancing a Team's Task/Process Preference
• Part 2 Team Facilitation Skills
• Module 14 The Team Basics
• Module 15 Starting Up a New Team--Getting Management Support
• Module 16 Launching the New Team
• Module 17 Identifying and Managing Critical Success Factors
• Module 18 Identifying Core Values
• Module 19 Developing a Mission Statement
• Module 20 Clarifying Expectations and Developing Working Agreements
• Module 21 Ongoing Management of the Team Process