Online customer care : strategies for call center excellence / by Michael Cusack.
Material type:
TextPublication details: Milwaukee, Wis. : ASQ Quality Press, ©1998.Description: xiv, 265 pages : illustrations ; 26 cmISBN: - 0873893832
- 9780873893831
- 658.881 CUS
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Standard Loan | Moylish Library Main Collection | 658.881 CUS (Browse shelf(Opens below)) | 1 | Library Use Only | R01127JKRCC | ||
| Standard Loan | Thurles Library Main Collection | 658.881 CUS (Browse shelf(Opens below)) | 0 | Available | R04933XKRCT | ||
| Standard Loan | Thurles Library Main Collection | 658.881 CUS (Browse shelf(Opens below)) | 0 | Available | R04958NKRCT | ||
| Standard Loan | Thurles Library Main Collection | 658.881 CUS (Browse shelf(Opens below)) | 0 | Available | R04957MKRCT |
Enhanced descriptions from Syndetics:
A timely and desirable resource for any organization attempting to set up and maintain a world-class customer care operation, this book provides a comprehensive introduction to the emerging technologies in customer care. the author explains how process-driven system design, user interaction, content provisioning, and data gathering can help your organization achieve best in class customer care. Organizations looking for cost-effective ways to service their customer using integrated online solutions for their customer care environments will gain much insight from this one-stop, complete resource.
Includes bibliographical references (pages 257-258) and index.