Naked conversations : how blogs are changing the way businesses talk with customers / Robert Scoble and Shel Israel.

By:

Scoble, Robert, 1965-

Contributor(s):

Israel, Shel, 1944-

Material type: Text

TextPublication details: Hoboken, N.J. : Wiley ; Chichester : John Wiley [distributor], 2006.Description: x, 251 p. ; 24 cmISBN:

9780471747192 (hbk.) :
047174719X (hbk.) :

Subject(s):

DDC classification:

659.2 SCO

Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Standard Loan	Clonmel Library Main Collection	659.2 SCO (Browse shelf(Opens below))	1	Available		R09875KRCC
Standard Loan	Moylish Library Main Collection	659.2 SCO (Browse shelf(Opens below))	1	Available		R09872KRCC

Enhanced descriptions from Syndetics:

From the creator of the number one business blog comes a powerful exploration of how, and why, businesses had better be blogging: Naked Conversations.

According to experts Robert Scoble and Shel Israel, blogs offer businesses something that has long been lacking in their communication with customers -- meaningful dialogue. Devoid of corporate-speak and empty promises, business blogs can humanize communication, bringing companies and their constituencies together in a way that improves both image and bottom line.

The authors use more than 50 case histories to explain why blogging is an efficient and credible method of business communication. You'll find yourself excited about the possibilities blogs present after reading just a few pages. Discover how:

Prominent business leaders, including Mark Cuban of the Dallas Mavericks, Bob Lutz from General Motors, and Jonathan Schwartz of Sun Microsystems, are beginning to use blogs to connect with their customers in new ways. Blogging has changed the rules of communication and competition. You can launch an effective blogging strategy and the reasons why you should. Featuring a foreword by Tom Peters, this is a resource you and your business can't do without.

Souls of the Borg -- Everything never changes -- Word of mouth on steroids -- Direct access -- Little companies, long reach -- Consultants who get it -- Survival of the publicists -- Blogs and national cultures -- Thorns in the roses -- Doing it wrong -- Doing it right -- How not to get dooced -- Blogging in a crisis -- Emerging technology -- The conversational era.

Formerly CIP. Uk

Includes indexes.

Table of contents provided by Syndetics

Foreword (p. xi)
Introduction: Of Bloggers and Blacksmiths (p. 1)
I What's Happening (p. 7)
1 Souls of the Borg (p. 9)
2 Everything Never Changes (p. 23)
3 Word of Mouth on Steroids (p. 31)
4 Direct Access (p. 47)
5 Little Companies, Long Reach (p. 63)
6 Consultants Who Get It (p. 83)
7 Survival of the Publicists (p. 99)
8 Blogs and National Cultures (p. 115)
9 Thorns in the Roses (p. 133)
II Blogging Wrong & Right (p. 147)
10 Doing It Wrong (p. 149)
11 Doing It Right (p. 169)
12 How to Not Get Dooced (p. 181)
13 Blogging in a Crisis (p. 197)
III The Big Picture (p. 209)
14 Emerging Technology (p. 211)
15 The Conversational Era (p. 227)
Acknowledgments (p. 233)
Name Index (p. 239)
Subject Index (p. 247)

Author notes provided by Syndetics

Robert Scoble is Microsoft's best known blogger, with over 3.5 million visitors to his main blogsite annually. By day, as a "technical evangelist" (a marketing position) he helps run Microsoft's Channel 9 website and can be seen with his camcorder taping interviews and getting people inside looks at Microsoft's people and technology. He started blogging in 2000 and within a few weeks, he was invited to Steve Wozniak's Super Bowl party.

Shel Israel has been consulting for over 20 years. He has played a key strategic role in introducing some of technology's most enduring products including: SoundBlaster, PowerPoint, Filemaker, MapInfo and Sun Microsystems workstations and more. He is editor-in-chief of Conferenza Premium Reports .