The Southwest Airlines way : using the power of relationships to achieve high performance / Jody Hoffer Gittell.
Material type:
TextPublication details: New York : McGraw-Hill, 2005.Edition: 1st McGraw-Hill pbk. edDescription: xvi, 319 p. : ill. ; 23 cmISBN: - 0071458271 (pbk.)
- 9780071458276 (pbk.)
- 387.742068 GIT
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Standard Loan | Clonmel Library Main Collection | 387.742068 GIT (Browse shelf(Opens below)) | 1 | Available | R19714JKRC | ||
| Standard Loan | Thurles Library Main Collection | 387.742068 GIT (Browse shelf(Opens below)) | Available | R19719PKRC | |||
| Standard Loan | Thurles Library Main Collection | 387.742068 GIT (Browse shelf(Opens below)) | 1 | Available | R19715KKRC |
Enhanced descriptions from Syndetics:
"If you look at Southwest Airlines, and I admire what they do, they've been the most successful airline in the industry."
--Gerard Arpey, CEO, American Airlines
"Through extensive research Jody Hoffer Gittell gets to the bottom of what has sustained Southwest Airlines' positive employee relations and high performance through good and bad times."
--Thomas A. Kochan, professor, MIT Sloan School of Management, MIT Global Airline Industry Program
In an industry with losses in the billions, Southwest Airlines has an unbroken string of 31 consecutive years of profitability. The Southwest Airlines Way examines how the company uses high-performance relationships to create enormous competitive advantage in motivation, teamwork, and coordination among employees. It then goes further to show how any company can foster these powerful cooperative relationships and explains how to:
Lead with credibility and caring Invest in frontline leaders Hire and train for relational competence Use conflicts to build relationships Make unions its partners, not its adversaries Build relationships with its suppliersOriginally published: 2003.
Includes bibliographical references and index.
The original low cost operator, Southwest Airlines is now one of the world's most profitable airlines. This book examines the relationship-based performance principles & innovative management that have driven this company to the top of the league.
Author notes provided by Syndetics
Jody Hoffer Gittell is an assistant professor of management at Brandeis University and faculty member of the MIT Global Airline Industry Program. She focuses on human resources and operations management, and frequently presents the results of her work to managers, researchers, and policymakers.