The facilitator's fieldbook : step-by-step procedures, checklists and guidelines, samples and templates / Thomas Justice, David W. Jamieson.

Enhanced descriptions from Syndetics:

Getting teams and groups to function productively is a challenge. For years The Facilitator's Fieldbook has been giving group leaders what they need to make everything run more smoothly. Now fully updated, the Second Edition is truly jam-packed with step-by-step procedures, checklists and guidelines, samples and templates, and more. Perfect for rookies and seasoned facilitators alike, the book covers key areas including: * establishing ground rules for groups * planning meetings and agendas * brainstorming * making decisions * conflict resolution * making the most of electronic meetings * using groups to drive change * helping groups hit sales targets * and much more For managers, trainers, and group leaders in any industry, The Facilitator's Fieldbook is a practical, powerful book that will keep teams and groups humming along and getting results." "

Table of contents provided by Syndetics

• Preface (p. xi)
• Contents and Organization (p. xi)
• Changes to the Second Edition of The Facilitator's Fieldbook (p. xii)
• Acknowledgments (p. xii)
• About the Authors (p. xiii)
• Introduction (p. 1)
• Facilitation Overview (p. 3)
• Primer A Understanding Adult Learning (p. 9)
• Primer B Understanding Group Dynamics and Decision Making (p. 13)
• Primer C Understanding Process Consultation (p. 22)
• Primer D The Manager as Facilitator (p. 28)
• Section I-Phase I Preparation
• Overview (p. 41)
• Facilitator Resources
• Contracting for Facilitation (p. 47)
• Guide I-1 A Facilitator's Checklist of Key Contracting Points (p. 48)
• Guide I-2 Best Contracting Practices for Facilitators (p. 49)
• Sample I-1 The Facilitator Contracting Letter (p. 51)
• Organizing the Group (p. 52)
• Procedure I-1 Stakeholder Analysis and Group Member Selection (p. 53)
• Sample I-2 Stakeholder Analysis (p. 59)
• Procedure I-2 Developing a Group Charter (p. 60)
• Sample I-3 Group Charter (p. 63)
• Guide I-3 Chartering the New Team (p. 65)
• Worksheet I-1 Fast Team Charter 1 (p. 70)
• Worksheet I-2 Fast Team Charter 2 (p. 72)
• Sample I-4 The Facilitator's Fast Plan (p. 74)
• Guide I-4 Selecting the Group Leader (p. 75)
• Setting Group Norms (p. 77)
• Procedure I-3 Group Operating Principles (p. 78)
• Sample I-5 Group Operating Principles (p. 82)
• Procedure I-4 Establishing Ground Rules (p. 83)
• Guide I-5 A Checklist for Ground Rule Choices (p. 86)
• Sample I-6 Ground Rules (p. 89)
• Meeting Planning (p. 90)
• Procedure I-5 Planning Meetings (p. 92)
• Guide I-6 A Checklist for Meeting Planning (p. 94)
• Sample I-7 Meeting Agenda (p. 98)
• Sample I-8 The Participant Agenda (p. 100)
• Guide I-7 The Facilitator's Fast Plan (p. 102)
• Worksheet I-3 The Facilitator's Fast Plan (p. 103)
• Sample I-9 The Facilitator's Fast Plan (p. 104)
• Guide I-8 Meeting Room Designs (p. 105)
• Guide I-9 Tips on Making Good Use of Meeting Room Space (p. 110)
• Guide I-10 Different Kinds of Meetings: Distinguishing "Task Forces" from "Regular Meetings" (p. 112)
• Section II-Phase II Working with the Group
• Overview (p. 117)
• Facilitator Resources
• Getting Started Right (p. 123)
• Guide II-1 Facilitation Fundamentals (p. 125)
• Procedure II-1 Task Group Inclusion Activities (p. 126)
• Guide II-2 Tips on Designing Inclusion Activities (p. 129)
• Guide II-3 Trust Building-Accelerating Familiarity (p. 132)
• Guide II-4 Trust Building-Being Trustworthy as a Facilitator (p. 135)
• Guide II-5 Encouraging Participation (p. 137)
• Procedure II-2 Monitoring Group Task and Maintenance Behaviors (p. 139)
• Guide II-6 Group Member Task Behavior Evaluation (p. 142)
• Guide II-7 Group Member Maintenance Behavior Evaluation (p. 144)
• Procedure II-3 Building the "Masterteam"-Strengthening Group Task and Maintenance Behaviors (p. 147)
• Group Memory Systems (p. 153)
• Procedure II-4 Using the Group Memory (p. 154)
• Procedure II-5 Training the Group Recorder (p. 159)
• Guide II-8 Guidelines for the Group Recorder (p. 162)
• Guide II-9 Top 10 Flip Chart Tips and Tricks (p. 163)
• Guide II-10 On Becoming Marker-Worthy (p. 165)
• Building the Group Database (p. 166)
• Guide II-11 Building the Database (p. 167)
• Worksheet II-1 Building Our Database (p. 170)
• Sample II-1 Database Construction Strategies (p. 171)
• Procedure II-6 Appreciative Inquiry (p. 173)
• Procedure II-7 The Problem Probe (p. 177)
• Procedure II-8 Brainstorming (p. 180)
• Procedure II-9 Introducing Groups to Dialogue (p. 189)
• Procedure II-10 Reflective Listening (p. 195)
• Analyzing the Database (p. 197)
• Procedure II-11 Force Field Analysis (p. 198)
• Sample II-2 Force Field Analysis (p. 201)
• Procedure II-12 Gauging Gradients of Agreement (p. 203)
• Procedure II-13 Progressive Regrouping (p. 206)
• Procedure II-14 No Objections (p. 210)
• Procedure II-15 Self-Adhesive Stickers as Voting Aids (p. 211)
• Procedure II-16 Rule of One-Third or One-Fifth (p. 214)
• Procedure II-17 Likelihood-Impact Analysis (p. 215)
• Procedure II-18 Small-Group Ambassadors (p. 218)
• Procedure II-19 The Decision Matrix (p. 220)
• Worksheet II-2 Decision Matrix (p. 222)
• Decision Modes (p. 223)
• Procedure II-20 Absolute Consensus Decision Making (p. 224)
• Procedure II-21 Consultative Decision Making (p. 227)
• Procedure II-22 Consultative Consensus Decision Making (p. 231)
• Procedure II-23 Modified Consensus Decision Making (p. 234)
• Procedure II-24 Voting (p. 237)
• Handling Conflicts and Common Problems with Groups (p. 240)
• Guide II-12 Facilitating Conflict Resolution (p. 241)
• Procedure II-25 Invoking the "Seek First to Understand" Rule (p. 245)
• Procedure II-26 Negotiating Interpersonal Conflicts (p. 248)
• Sample II-3 Role Negotiation Agreement (p. 257)
• Guide II-13 Handling Common Problems (p. 258)
• Guide II-14 Accelerating Group Progress (p. 265)
• Guide II-15 Alternatives to Spending Time Giving Out Information in Meetings (p. 270)
• Evaluation and Group Closure (p. 273)
• Procedure II-27 The Task Group Process Review (p. 274)
• Guide II-16 Task Group Process Review List (p. 276)
• Procedure II-28 Pluses and Minuses (p. 278)
• Procedure II-29 Evaluating the Regular Meeting (p. 280)
• Procedure II-30 Facilitator Evaluation (p. 283)
• Guide II-17 Handling Closings With the Group (p. 287)
• Section III-Phase III Implementation
• Overview (p. 293)
• Facilitator Resources
• Meeting Records (p. 297)
• Guide III-1 Producing Meeting Records (p. 298)
• Sample III-1 Meeting Record: Agenda Items and Results/Decisions (p. 301)
• Sample III-2 Meeting Record: Minutes (p. 305)
• Preparing, Presenting, and Reviewing Recommendations (p. 307)
• Procedure III-1 Reviewing Recommendations-The Facilitated Recommendations Review (p. 308)
• Guide III-2 Preparing Recommendations (p. 311)
• Guide III-3 Planning the Recommendations Presentation-The Unfacilitated Recommendations Presentation (p. 314)
• Guide III-4 Communicating with Others (p. 316)
• Implementation Planning (p. 319)
• Procedure III-2 Implementation Planning (p. 320)
• Procedure III-3 Responsibility Charting (p. 322)
• Procedure III-4 Scheduling Meetings with Groups (p. 328)
• Section IV Special Meetings
• Overview (p. 333)
• Facilitator Resources
• Planning Meetings and Tools (p. 334)
• Procedure IV-1 Developing Mission Statements (p. 335)
• Procedure IV-2 Values and Vision Workshop (p. 340)
• Sample IV-1 Vision Statements (p. 350)
• Sample IV-2 Values Statements (p. 351)
• Sample IV-3 Values Statements (p. 352)
• Procedure IV-3 Facilitating Strategic Planning (p. 353)
• Procedure IV-4 Critical Success Factor Analysis (p. 360)
• Procedure IV-5 Gantt Chart Planning (p. 367)
• Large-Group Planning Methods for Organizational and Community Change (p. 371)
• Guide IV-1 Facilitating Large Groups (p. 372)
• Procedure IV-6 The Search Conference (p. 376)
• Procedure IV-7 Conducting the Open-Space Meeting (p. 385)
• Procedure IV-8 Facilitating Multiple Groups in Large-Group Planning Meetings (p. 393)
• Section V Facilitating in a Virtual World
• Overview (p. 397)
• Facilitator Resources
• Facilitating in a Virtual World: Technological Tools and Applications (p. 400)
• Guide V-1 Working Together, Virtually (p. 401)
• Guide V-2 A Non-Technical Overview of Virtual Groups and Technologies (p. 407)
• Guide V-3 Using Technology in Facilitating (p. 410)
• Guide V-4 Getting Started (p. 423)
• Guide V-5 Tips on Facilitating with Groupware (p. 425)
• Guide V-6 Facilitating Effective Audio Teleconferences (p. 432)
• Guide V-7 Audio Teleconference Participant Tips (p. 434)
• Guide V-8 Facilitating Videoconferences (p. 436)
• Guide V-9 Computer Projectors and Facilitation (p. 441)
• Index (p. 445)

Author notes provided by Syndetics