Quality management demystified / Sid Kemp.

By:

Kemp, Sid

Material type: Text

TextSeries: McGraw-Hill Demystified seriesPublication details: New York : McGraw-Hill, c2006.Description: xxii, 355 p. : ill. ; 24 cmISBN:

0071449086
9780071449083

Subject(s):

DDC classification:

658.4013 KEM

Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Standard Loan	Moylish Library Main Collection	658.4013 KEM (Browse shelf(Opens below))	1	Missing		39002100480780

Enhanced descriptions from Syndetics:

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.

Get past the hype to discover what quality management programs really work

Quality Management Demystified provides the basic terms, concepts, and tools for defining, measuring, and managing quality, from the earliest efforts at quality assurance and quality control, through Total Quality Management, to the rise and possible fall of Six Sigma.

Includes bibliographical references (p. 337-339) and index.

Table of contents provided by Syndetics

Preface (p. xiii)
Part 1 Managing Quality
Chapter 1 Quality Throughout History (p. 3)
Quality Across All Cultures (p. 4)
The Facets of Quality (p. 5)
Quality in Art and Engineering (p. 7)
Quality Before Business (p. 11)
Ancient Quality-Maintaining, But Rarely Improving (p. 15)
Conclusion: Quality All Around the World (p. 17)
Q-Ball Quiz (p. 18)
Chapter 2 The Development of Quality Management (p. 21)
Key Ideas (p. 22)
Smeaton and Scientific Engineering (p. 24)
Industrial Standardization in the 1800s (p. 25)
Taylor Introduces Scientific Management (p. 28)
The Split After Taylor (p. 31)
Stewhart's Scientific Management (p. 32)
Deming and Total Quality Management (p. 34)
Quality in North America, 1920-1980 (p. 34)
Conclusion: From Scientific Method to Quality Management (p. 37)
Q-Ball Quiz (p. 38)
Chapter 3 Defining Quality (p. 41)
Tying Together Many Ideas of Quality (p. 42)
Pulling It All Together: The Practical Perspective (p. 45)
Achieving Quality: Managing Error (p. 49)
Our Case Study: The Hand-and-Cheese Sandwich Defined (p. 53)
Conclusion: Making Quality Real (p. 55)
Q-Ball Quiz (p. 55)
Chapter 4 Quality for the Customer (p. 57)
Quality for the Customer (p. 58)
The Customer/Quality Divorce (p. 61)
The Voice of the Customer (p. 64)
Q-Ball Quiz (p. 65)
Part 2 Quality Essentials
Chapter 5 Key Quality Concepts (p. 69)
Requirements and Standrds (p. 69)
Defining Requirements (p. 70)
Checking (p. 77)
Using the Information from Checking (p. 81)
Quality Management as Error Management (p. 83)
Why Errors Matter: A Systems Perspective (p. 86)
Conclusion: Understand, Then Improve (p. 88)
Q-Ball Quiz (p. 88)
Chapter 6 Defining, Planning for, Controlling, Assuring, and Delivering Quality (p. 91)
Quality: A Business Perspective (p. 92)
Quality: A Process Flow Perspective (p. 93)
Defining Quality: Requirements Elicitation (p. 95)
Planning for Quality (p. 96)
Checking: Quality Control and Inspection (p. 98)
Quality Assurance (p. 100)
Delivering Quality: Customer Delight (p. 101)
Conclusion: Quality from Beginning to End (p. 103)
Q-Ball Quiz (p. 103)
Chapter 7 Leading a Quality Team (p. 105)
Leading Your Team to Quality (p. 105)
Quality and Job Definition (p. 108)
Focus on Quality (p. 110)
Conclusion: The Quality Team and the Soft Side of Quality (p. 113)
Q-Ball Quiz (p. 113)
Chapter 8 Quality Engineering (p. 115)
Definable Quality (p. 116)
End-to-End Quality (p. 117)
Leading Quality Engineering Efforts (p. 122)
Automation, Robotics, and Quality (p. 123)
Conclusion: Engineering for Continuous Improvement (p. 124)
Q-Ball Quiz (p. 124)
Chapter 9 Auditing Quality (p. 127)
Adding Value and Managing Risk (p. 129)
Auditing Standards and Methods (p. 130)
Auditing to Quality Standards (p. 134)
Conclusion: Adding Value Through Auditing (p. 136)
Q-Ball Quiz (p. 136)
Chapter 10 Statistics for Quality (p. 139)
When Statistics Doesn't Apply (p. 140)
Key Statistical Concepts (p. 143)
Summary of Statistical Techniques for Quality Management (p. 150)
The Statistical Quality Team (p. 158)
Conclusion: Statistics Enhance Quality (p. 159)
Q-Ball Quiz (p. 160)
Mid-Term Exam (p. 161)
Part 3 Quality Movements
Chapter 11 Total Quality Management (p. 177)
Quality Management Before TQM (p. 178)
The Core of TQM (p. 179)
Deming's 14 Points-A Framework for Quality Management (p. 184)
Is TQM a Total Solution? (p. 188)
Conclusion: TQM-First Among Many (p. 189)
Q-Ball Quiz (p. 190)
Chapter 12 Quality Standards-ISO 9000 and More (p. 191)
ISO 9000 (p. 192)
Other Awards, Standards, and Associations (p. 200)
Conclusion: Does Certification Improve Quality? (p. 203)
Q-Ball Quiz (p. 203)
Chapter 13 Six Sigma (p. 205)
A History of Six Sigma (p. 205)
Variations on Six Sigma (p. 208)
Six Sigma Simplified (p. 209)
Six Sigma Measurement (p. 212)
Evaluating Six Sigma (p. 215)
Conclusion: The Six Sigma Breakthrough Strategy (p. 216)
Q-Ball Quiz (p. 217)
Chapter 14 The Cost of Quality (p. 219)
Life Cycles and Total Cost Models (p. 220)
Philip Crosby (p. 222)
The Cost of Quality in Any Company-Including Yours (p. 224)
Conclusion: Counting the Cost of Quality (p. 225)
Q-Ball Quiz (p. 226)
Chapter 15 The Capability for Quality: CMM and CMMI (p. 229)
The History of CMMI (p. 230)
CMMI Around the World (p. 244)
Conclusion: Evaluate Your Own Maturity (p. 244)
Q-Ball Quiz (p. 245)
Chapter 16 Steady Improvement in Japan: Gemba Kaizen for Lean (JIT) Manufacturing (p. 247)
Kaizen: The Japanese Contribution to TQM (p. 251)
Gemba Kaizen (p. 255)
Just in Time (JIT)-Lean Manufacturing (p. 256)
Conclusion: Lasting Evolution (p. 258)
Q-Ball Quiz (p. 261)
Part 4 Practical Quality Management
Chapter 17 Challenges and Leadership (p. 265)
Solving a Problem That's Already Solved (p. 266)
Barriers and Challenges (p. 266)
Critical Success Factors (p. 269)
A Quality Improvement Program (p. 270)
Quality Management Self-Evaluation (p. 272)
Quality Management for Managers and Workers (p. 273)
Conclusion: Quality-A Complete and Lasting Solution (p. 273)
Q-Ball Quiz (p. 274)
Chapter 18 Practical Quality for Projects and Programs (p. 277)
Quality Processes for Projects (p. 280)
Quality Integrated into Other Knowledge Areas (p. 282)
Quality Management for Projects at the Business and Technical Levels (p. 285)
Quality Management for Programs and Portfolios (p. 286)
Conclusion: Quality Management for Project Success (p. 287)
Q-Ball Quiz (p. 288)
Chapter 19 Global Quality in the 21st Century (p. 289)
Quality In and Out of the Closet (p. 291)
From National Dominance to National Servant Leadership (p. 292)
Consumers, Customers, Employees, and People (p. 294)
Quality and Global Society (p. 296)
Creating Sustainable, Growing Quality (p. 297)
Conclusion: Quality and Our Future (p. 298)
Final Exam (p. 299)
Answers to Quiz, Mid-Term Exam, and Final Exam Questions (p. 319)
List of Acronyms and Glossary (p. 325)
Resources for Learning (p. 337)
Index (p. 341)

Author notes provided by Syndetics

Sid Kemp, a certified project management professional (PMP), is a highly regarded consultant and trainer. His company assists Fortune 500 companies and major governmental agencies in quality management, process improvement for project management and operations, improvement of audit methodologies, and deploying new technologies. Sid is also the author of Project Management Demystified.