Best practices in customer service
Material type:
TextPublication details: Amherst, Mass. HRD Press New York, N.Y. AMACOM 1999Edition: 1st AMACOM ed. 1999Description: xvii, 414 p. ill. 28 cmISBN: - 0814470289
- 658.812 ZEM
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Standard Loan | Clonmel Library Main Collection | 658.812 ZEM (Browse shelf(Opens below)) | 0 | Available | R01424JKRCC | ||
| Standard Loan | Moylish Library Main Collection | 658.812 ZEM (Browse shelf(Opens below)) | 1 | Available | 39002000269879 | ||
| Standard Loan | Moylish Library Main Collection | 658.812 ZEM (Browse shelf(Opens below)) | 2 | Available | 39002000269861 | ||
| Standard Loan | Thurles Library Main Collection | 658.812 ZEM (Browse shelf(Opens below)) | 0 | Available | R04563WKRCT | ||
| Standard Loan | Thurles Library Main Collection | 658.812 ZEM (Browse shelf(Opens below)) | 0 | Available | R04936JKRCT | ||
| Standard Loan | Thurles Library Main Collection | 658.812 ZEM (Browse shelf(Opens below)) | 0 | Available | R04562FKRCT |
Enhanced descriptions from Syndetics:
Why should my employees and I care about delivering great service? How can I learn more about customer needs and desires? How do other companies deliver superior service? How do I build long-term relationships with customers? The litany of customer service questions goes on and on... Best Practices in Customer Service is a one-stop resource designed to help anyone involved in customer service answer these questions and more. With 35 chapters written by customer service experts, it illustrates best practices in customer service and provides the tools readers need to implement those practices in their own companies. From classic issues like customer retention to contemporary concerns like providing customer service on the Internet, it helps readers: * fully understand the connection between excellent customer service and organizational performance * deliver a higher level of customer service at a lower cost * develop a customer base that fuels growth and profitability." "
"Why should my employees and I care about delivering great service? How can I learn more about customer needs and desires? How do other companies deliver superior service? How do I build long-term relationships with customers? The litany of customer service questions goes on and on... Best Practices in Customer Service is a one-stop resource designed to help anyone involved in customer service answer these questions and more.
Includes bibliographical references
Author notes provided by Syndetics
Ron Zemke is senior editor of Training magazine and author or co-author of 23 books, including the bestselling Knock Your Socks Off Service series, Knock Your Socks Off Selling, and Service America! His work with organizations such as Ford Motor company, Microsoft, and Wendy's International bring him face-to-face with the pressures of the cross-generational workforce. He lives in Minneapolis.050