Tardugno, Anthony F. <br/><br/>
IT services :  costs, metrics, benchmarking, and marketing / 
Anthony F. Tardugno, Thomas R. DiPasquale, Robert E. Matthews. 
 - Upper Saddle River, N.J. :  Prentice Hall PTR,  c2000. 
 - xvii, 201 p. :  ill. ;  25 cm. 
 - Enterprise computing series .
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0130191957 
<br/><br/><label>LCCN: </label>00020112 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer service industry.<br/>Computer industry--Customer services.
<br/><br/><label>Dewey Class. No.: </label>004.0688 TAR