TY - BOOK AU - Hayes-McCoy,Robert TI - Persuasive direct marketing: here's what you say and how you write it! SN - 1860762948 U1 - 658.8 HAY PY - 2004///. CY - Cork : PB - Oaktree Press, KW - Direct marketing. KW - Communication in marketing. KW - Marketing KW - Management ER -