TY  - BOOK
AU  - O'Dwyer,Marian
TI  - Customer service as part of quality management in business today
U1  - Thesis B.Bus. OMS 10/10 
PY  - 2010///
CY  - Limerick
PB  - Limerick Institute of Technology
KW  - Theses
KW  - LIT
KW  - Moylish
KW  - Customer loyalty
KW  - Theses.
KW  - Information technology theses
N1  - Thesis submitted for B.Bus in Office Management Systems (2010); Includes bibliographical references and index
ER  -