Snyder, Mike. <br/><br/>
Microsoft Dynamics CRM 2011 step by step / 
Mike Snyder, Jim Steger, Brendan Landers. 
 - Redmond, Wash. :  Microsoft Press,  c2011. 
 - xxvi, 417 p. :  ill. ;  23 cm. 
 - Step by step .
 - Step by step (Redmond, Wash.) .
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0735648905 (pbk.) 9780735648906 (pbk.) 
<br/><br/><label>Subjects--Uniform Titles: </label><br/>Microsoft CRM.
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management--Computer programs.<br/>Customer relations--Data processing--Computer programs.
<br/><br/><label>Dewey Class. No.: </label>658.812 SNY