Czegel, Barbara,  1953- <br/><br/>
Help desk practitioner's handbook / 
Barbara Czegel. 
 - New York :  John Wiley,  c1999. 
 - xxiii, 400 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0471319929 (alk. paper) 9780471319924 (alk. paper) 
<br/><br/><label>LCCN: </label>98031159 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer industry--Customer services--Management.<br/>Electronic office machine industry--Customer services--Management.
<br/><br/><label>Dewey Class. No.: </label>004.0688 CZE