Hayes, John,  1943- <br/><br/>
The theory and practice of change management / 
John Hayes. 
 - 4th edition. 
 - xxv, 521 pages ;  25 cm 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Process models of change -- Leading change : a process perspective -- Patterns of change -- Recognising the need or opportunity for change -- Starting the change -- Building change relationships -- Diagnosis -- Gathering and interpreting information -- The role of leadership in change management -- Power, politics and stakeholder management -- Communicating change -- Motivating others to change -- Supporting others through change -- Shaping implementation strategies -- Developing a change plan -- Types of intervention -- Action research -- Appreciative inquiry -- Training and development -- High performance development -- Business process reengineering -- Lean -- Culture profiling -- Selecting interventions -- Implementing change -- Reviewing and keeping the change on track -- Making change stick -- Spreading change -- Individual and collective learning -- Pulling it all together : a case study. 
<br/><br/><label>ISBN: </label>9781137275349 1137275340 
<br/><br/><label>LCCN: </label>2014017589 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational change.<br/>Organizational effectiveness.<br/>Organizational change.<br/>Organizational effectiveness.
<br/><br/><label>Dewey Class. No.: </label>658.406 HAY