TY - BOOK AU - Debart Didouh,Fatima TI - The effect of word-of-mouth on the purchase process of professional services in the B2B environment: an examination of the Airline Industry U1 - Thesis MBS 15/01 PY - 2015/// CY - Limerick PB - Limerick Institute of Technology KW - Theses KW - LIT KW - Moylish KW - Marketing and Management Strategy KW - Business theses KW - Word-of-mouth advertising KW - New business enterprises KW - purchase process N1 - Thesis submitted for M.Bus. Studies / Marketing and Management Strategy (2015); Includes bibliographical references and appendix ER -