Reaching out : interpersonal effectiveness and self-actualization /
David W. Johnson.
- 11th ed.
- Boston : Pearson, 2014.
- xiv, 396 pages : illustrations ; 23 cm
Includes bibliographical references and index.
Importance of Interpersonal Skills -- Chapter 2. Appropriate Self-Disclosure: Getting to Know Each Other -- Chapter 3. Developing and Maintaining Trust -- Chapter 4. Increasing Your Communication Skills -- Chapter 5. Expressing Your Feelings Verbally -- Chapter 6. Expressing Your Feelings Nonverbally -- Chapter 7. Helpful Listening and Responding -- Chapter 8. Resolving Interpersonal Conflict -- Chapter 9. Anger, Stress, and Managing Feelings -- Chapter 10. Barriers to Interpersonal Effectiveness -- Chapter 11. Epilogue. Chapter 1.