Evans, James R.  1950- <br/><br/>
Managing for quality and performance excellence / 
James Evans. 
 - 9th ed. 
 - Mason, Ohio :  Andover :  South-Western ;  Cengage Learning [distributor],  2013. 
 - xxi, 697, [60] pages :  illustrations ;  26 cm 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781285094595 128509459X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Quality control.<br/>Quality assurance.
<br/><br/><label>Dewey Class. No.: </label>658.4013 EVA