TY - BOOK AU - O Mahony,Rachel TI - The changing nature of customer service in retail banking and the role of technology in this change U1 - Thesis BBS. Bus. Comp. 17/08 PY - 2017/// CY - Limerick PB - Limerick Institute of Technology KW - Theses KW - LIT KW - Moylish KW - Customer services KW - Retail banking. KW - Technology KW - Information technology theses N1 - Thesis submitted for Bachelor of Business Studies in Business Technology (2017); Includes bibliographical references and index ER -