Communication skills in nursing, health and social care / Bernard Moss.

By:

Moss, Bernard, 1948- [author.]

Material type: Text

TextPublisher: Thousand Oaks : SAGE Publishing, 2020Edition: Fifth editionDescription: xv, 289 pages: 24 cmISBN:

9781526490148

Subject(s):

DDC classification:

361.32 MOS

Holdings
Item type	Current library	Call number	Status	Date due	Barcode
3 Day Loan	Moylish Library Short Loan	361.32 MOS (Browse shelf(Opens below))	Available		39002100647545
Standard Loan	Moylish Library Main Collection	361.32 MOS (Browse shelf(Opens below))	Available		39002100647537

Enhanced descriptions from Syndetics:

Our ability to communicate is a key part of everyday life and is an essential skill, particularly when communicating with vulnerable people in a health and social care setting. Presented in a unique and easy-to-use dictionary format, this practical guide will help students and practitioners understand and apply the principles of effective communication. From the 'how to' practicalities through to challenges and honing existing skills, this book will ensure they have the confidence and knowledge to communicate skilfully and successfully in many different contexts and settings. The new edition features: New chapter entries covering empathy, documentation and simulation Group exercises added in each chapter New information on National Accessible Information Standards on learning difficulties Essential reading for anyone working in the helping professions for whom good communication skills are an essential part of their role.

Table of contents provided by Syndetics

About the Author (p. xi)
About the Contributors (p. xii)
Foreword (p. xiv)
Foreword (p. xvi)
Acknowledgements (p. xvii)
Introduction to the Fifth Edition (p. 1)
Acceptance (p. 11)
Active Listening (p. 17)
Advising (p. 26)
Advocacy (p. 30)
Anti-discriminatory Practice (p. 34)
Assertiveness (p. 40)
Assessment (p. 44)
Barriers to Good Communication (p. 51)
Breaking Bad News (p. 56)
Chairing Meetings (p. 64)
Challenging (p. 71)
Complaints (p. 76)
Confidentiality (p. 79)
Conflict Management (p. 85)
Counselling (p. 89)
Court Room Skills (p. 93)
Documentation, Recording and Form Filling (p. 100)
Ecomaps (p. 103)
Emotional Intelligence (EI) (p. 108)
Empathy (p. 114)
Empowerment, Resilience and a Strengths Perspective (p. 119)
Endings (p. 127)
Establishing a Professional Relationship (p. 131)
Feedback: Giving and Receiving (p. 139)
Genograms (p. 144)
Getting Unstuck (p. 150)
Group Work (p. 156)
Information and Communication Technology (ICT) and Health Informatics (p. 160)
Interpreters (p. 165)
Interprofessional Collaboration (p. 171)
Interviewing Children (p. 175)
Labyrinths (p. 183)
Learning Difficulties (p. 186)
Loss (p. 191)
Mediation Skills (p. 197)
Mindfulness (p. 202)
Motivational Interviewing (p. 205)
Non-verbal Communication (p. 208)
Overcoming Fears and Anxieties (p. 213)
Professional Capabilities Framework (PCF) (p. 218)
Reflective Practice (p. 221)
Religion (p. 227)
Simulation (p. 232)
Social Media (p. 235)
Spirituality (p. 240)
Suicide (p. 245)
Supervision (p. 248)
Talks and Presentations (p. 254)
Telephone, Skyping and Video Conferencing Skills (p. 264)
Time Management (p. 271)
Tricky Topics: Sexuality and Death (p. 274)
Whistle blowing (p. 278)
Wrong Messages (p. 282)
Index (p. 286)

Author notes provided by Syndetics

Bernard Moss was Emeritus Professor of Social Work Education and Spirituality at Staffordshire University, and Principal Fellow and National Teaching Fellow at Higher Education Academy, UK.