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		On the development of China's information technology industry [electronic book] / Jiang Zemin. by Jiang, Zemin, 1926- ScienceDirect (Online service) Material type: Text; Format: available online ; Literary form: Not fiction Language: English Publication details: Amsterdam ; Boston : Elsevier/Academic Press, c2010 Online access: ScienceDirect eBook Availability: No items available. Add to cart (remove)
		IT service management : an introduction / [chief editor, Jan van Bon ; authors, Arjen de Jong ... [et al.]]. by Van Bon, Jan Jong, Arjen de Series: ITSM library Material type: Text; Format: print ; Literary form: Not fiction Publication details: Zaltbommel : Van Haran Publishing, 2007 Availability: Items available for loan: Moylish Library (1)Location, call number: Main Collection 658.4038 VANB . Place hold Add to cart (remove)
		ISO/IEC 20000 : a pocket guide / [Jan van Bon, chief editor]. by Van Bon, Jan Series: ITSM library pocket series Material type: Text; Format: print ; Literary form: Not fiction Publication details: [Zaltbommel, Netherlands] : Van Haren Publishing, 2006 Availability: Items available for loan: Moylish Library (1)Location, call number: Main Collection 658.4038 VANB . Place hold Add to cart (remove)
		The guide to IT service management. Vol. 1 / edited by Jan van Bon. by Van Bon, Jan Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Addison-Wesley, 2002 Availability: Items available for loan: Moylish Library (1)Location, call number: Main Collection 658.05 VANB. Place hold Add to cart (remove)
		IT services : costs, metrics, benchmarking, and marketing / Anthony F. Tardugno, Thomas R. DiPasquale, Robert E. Matthews. by Tardugno, Anthony F DiPasquale, Thomas R Matthews, Robert E Series: Enterprise computing series Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, N.J. : Prentice Hall PTR, c2000 Availability: Items available for loan: Moylish Library (1)Location, call number: Main Collection 004.0688 TAR . Place hold Add to cart (remove)
		A guide to customer service skills for the help desk professional / Donna Knapp. by Knapp, Donna Material type: Text; Format: print ; Literary form: Not fiction Publication details: Cambridge, MA : Course Technology, c1999 Availability: Items available for loan: Moylish Library (1)Location, call number: Main Collection 004.0688 KNA . Thurles Library (1)Location, call number: Main Collection 004.068 KNA. Place hold Add to cart (remove)

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