Total quality management blueprint Barrie Dale and Heather Bunney

Enhanced descriptions from Syndetics:

This practical text provides an up-to-date guide to the introduction, development and advancement of TQM. Unlike other texts it combines theory, practice and empirical research to explore the key issues and concepts relevant to both students and practising managers.

Table of contents provided by Syndetics

• Part I Total Quality Management: An Introduction
• 1 Introduction
• 2 What is quality?
• 3 Why is quality important?
• 4 The evolution of quality management
• 5 Prevention versus detection
• 6 The key elements of TQM
• 7 What are the benefits of TQM?
• 8 Summary
• Part II The Role of Management in Total Quality Management
• 9 Introduction
• 10 Why senior executives should get involved in TQM
• 11 What senior executives need to do about TQM
• 12 The role of middle managers
• 13 The role of first line management
• 14 Summary
• Part III Quality Costing
• 15 Introduction
• 16 Definition and categorisation
• 17 Collection
• 18 Type of costs
• 19 Reporting
• 20 Uses
• 21 Summary
• Part IV The Perceived Wisdom on TQM
• 22 Introduction
• 23 Crosby
• 24 Deming
• 25 Feigenbaum
• 26 Juran
• 27 Imai
• 28 Ishikawa
• 29 Shingo
• 30 Taguchi
• 31 Japanese style TQC
• 32 Summary
• Part V The Introduction of TQM
• 33 Introduction
• 34 The need for change
• 35 Approaches to TQM
• 36 The Introduction of TQM at Betz Dearborn
• 37 The Introduction of TQM at North West Water
• 38 Summary
• Part VI Assessment of Progress
• 39 Introduction
• 40 Award models
• 41 The self assessment process
• 42 Case study: speciality chemical manufacturing company
• 43 Case study: North West Water
• 44 Summary
• Part VII Quality Management Systems
• 45 Introduction
• 46 What is quality assurance?
• 47 What is a quality system?
• 48 The development of quality system standards
• 49 The ISO9000 series of standards: and overview
• 50 Implementation guidelines for the ISO9000 series of standards
• 51 Quality system assessment and registration
• 52 Benefits and limitations of the ISO9000 series of standards
• 53 Summary
• Part VIII Quality Management Tools and Techniques
• 54 Introduction
• 55 Benchmarking
• 56 Checklists
• 57 Departmental purpose analysis
• 58 Flow charts
• 59 Mistake proofing
• 60 Quality function deployment
• 61 Seven quality control tools
• 62 Seven management or planning tools
• 63 Statistical process control
• 64 Summary
• Part IX Teams and Teamwork
• 65 Introduction
• 66 The role of teams in improvement activities
• 67 Types of teams
• 68 Differences between teams
• 69 Commonalities between teams
• 70 Team competition
• 71 Guidelines for developing effective teams
• 72 Summary
• Part X Training for Quality
• 73 Introduction
• 74 Types of training
• 75 Case Study 1: Speciality Chemical Service Company
• 76 Case Study 2: North West Water
• 77 Summary
• Part XI Process Management
• 78 Introduction
• 79 Process management
• 80 Methodology
• 81 Process ownership
• 82 Strategic process thinking
• 83 Summary
• Part XII Total Quality Management: Summary
• 84 Introduction
• 85 The present
• 86 The future

Author notes provided by Syndetics