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Satisfying internal customers first : a practical guide to improving internal and external customer satisfaction / Richard Y. Chang, P. Keith Kelly. by Series: Quality improvement series | A practical guidebook
Material type: Text Text; Format: print
Publication details: London : Kogan Page, 1995
Availability: Items available for loan: Moylish Library (1)Location, call number: Main Collection 658.812 CHA.
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Improving through benchmarking a practical guide to achieving peak process performance Richard Y. Chang, P. Keith Kelly by Series: Quality improvement series
Material type: Text Text; Format: print
Publication details: London Kogan Page 1995, c1994
Availability: Items available for loan: Moylish Library (1)Location, call number: Main Collection 658.4012 CHA.
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