Training ain't performance / Harold D. Stolovitch, Erica J. Keeps.
Material type: TextPublication details: Alexandria, VA : ASTD Press ; Silver Spring, Md. : ISPI, c2004.Description: viii, 207 p. : ill. ; 25 cmISBN:- 1562863673 (pbk.)
- 9781562863678 (pbk.)
- Training is not performance
- 658.3124 STO
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Standard Loan | Moylish Library Main Collection | 658.3124 STO (Browse shelf(Opens below)) | 1 | Available | 39002100441899 |
Enhanced descriptions from Syndetics:
Despite the explicit emphasis on bottom-line results in the workplace, a great deal of confusion exists regarding what constitutes achievement, and how training should and does relate to performance.Training Ain't Performance untangles the myths and outright fallacies propagated in the workplace.
Includes bibliographical references (p. 195-204).
Table of contents provided by Syndetics
- Preface (p. vii)
- Chapter 1 Show Me the Money! (p. 1)
- Show Me the Money! Case Study (p. 1)
- What This Book Is About (p. 3)
- Chapter 2 What's in a Word? (p. 5)
- Let's Talk About Training, Learning, and Performance (p. 5)
- A Basic Performance Vocabulary: The Terms of the Trade (p. 6)
- The Key to Performance Improvement: A New Mantra (p. 10)
- Where Does Technology Fit in All This? (p. 12)
- What's in This Book and Why? (p. 13)
- Remember This (p. 15)
- Chapter 3 The Performance System (p. 19)
- "I Need a Training Program..." (p. 19)
- The Performance World (p. 27)
- Remember This (p. 34)
- Chapter 4 What's My Greatest Performance Block? (p. 37)
- I Would Perform Better If... (p. 37)
- Gilbert's Behavior Engineering Model (p. 38)
- Debriefing the Gilbert Model Exercise (p. 40)
- Three Key Conclusions for Performance Consulting (p. 41)
- Work, Workplace, Worker (p. 44)
- Remember This (p. 44)
- Chapter 5 Engineering Effective Performance (p. 47)
- Why Engineering? (p. 47)
- An Operational-Procedural Model for Engineering Effective Performance (p. 48)
- Steps in the EEP Process (p. 48)
- EEP Summary (p. 77)
- Remember This (p. 78)
- Chapter 6 From Training Order-Taker to Performance Consultant (p. 81)
- Your New Mission (p. 81)
- Your New Roles (p. 82)
- Pulling It All Together (p. 86)
- Remember This (p. 89)
- Chapter 7 Why Training Fails: Maybe Necessary ... Rarely Sufficient (p. 93)
- Suspicious Sayings to Twitch Your Antennae (p. 93)
- But I've Got a Box to Check (p. 97)
- Job Security for Trainers: A Vested Interest in Performance Failure (p. 98)
- Training Was the Answer, but It Just Didn't Stick (p. 99)
- The Story of Transfer (p. 100)
- Training Was the Answer and They Supported It. Still ... (p. 104)
- Remember This (p. 104)
- Chapter 8 Panoply of Performance Interventions (p. 109)
- What's an Intervention? (p. 109)
- Two Categories of Interventions: Learning and Nonlearning (p. 111)
- Learning Interventions (p. 111)
- Nonlearning Interventions (p. 117)
- Environmental Interventions (p. 122)
- Putting It All Together (p. 130)
- Remember This (p. 130)
- Chapter 9 Making It Happen (p. 137)
- Building Professional Performance Consulting Competencies (p. 137)
- Two Broad Sets of Competencies (p. 138)
- Performance Consulting Characteristics (p. 140)
- Building Credibility and Trust (p. 140)
- Building Partnerships (p. 142)
- Building Consulting Expertise (p. 143)
- Client Responsibilities and Ways You Can Assist (p. 145)
- Reviewing the Key Points of "Making It Happen" (p. 146)
- Remember This (p. 148)
- Chapter 10 The Bottom Line: Demonstrating the Return-on-Investment of Your Performance Interventions (p. 151)
- You're in Competition (p. 152)
- Calculating Worth and ROI-It's Not So Hard (p. 152)
- First, a Few Preliminaries (p. 152)
- What Is Worth and ROI? (p. 153)
- Now for the Real Stuff: Calculating ROI (p. 155)
- Remember This (p. 170)
- Chapter 11 Hit or Myth: Separating Fact From Workplace Performance Fiction (p. 173)
- Feedback on Your Hit-or-Myth Adventures (p. 175)
- The Bottom Line on Performance (p. 184)
- A Final Hit-or-Myth Frolic: Match Your Wits to Ours (p. 185)
- Chapter 12 The Finale but Not the End (p. 189)
- A Rapid Review of Training Ain't Performance (p. 189)
- Some Parting Reflections-On Values (p. 192)
- Only Adieu and Not Goodbye (p. 193)
- For Further Reading (p. 195)
- About the Authors (p. 205)