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		Auditing your customer service : the foundation for success / John Leppard and Liz Molyneux. by Leppard, John Molyneux, Liz, 1954- Series: Marketing for managers Material type: Text; Format: print Publication details: London ; New York : Routledge, 1994 Availability: Items available for loan: Moylish Library (1)Location, call number: Main Collection 658.812 LEP. Place hold Add to cart (remove)
		How to sell a service : guidelines for effective selling in a service business / Malcolm H.B. McDonald with John W. Leppard. by McDonald, Malcolm, 1938- Leppard, John Series: Marketing series Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Heinemann Professional on behalf of the Institute of Marketing, 1988 Availability: Items available for loan: Moylish Library (1)Location, call number: Main Collection 658.85 MCD . Place hold Add to cart (remove)

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