Communicating at work : strategies for success in business and the professions.

By:

Adler, Ronald B. (Ronald Brian), 1946-

Contributor(s):

Material type: Text

TextPublication details: New York : McGraw-Hill, 2013.Edition: 11th ed. / Ronald B. Adler, Jeanne Elmhorst, Kristen LucasDescription: xviii, 462 p. : Ill. 30 cmISBN:

0078036801
9780078036804

Subject(s):

DDC classification:

658.45 ADL

Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Standard Loan	Thurles Library Main Collection	658.45 ADL (Browse shelf(Opens below))	1	Available		39002100624585
Standard Loan	Thurles Library Main Collection	658.45 ADL (Browse shelf(Opens below))	2	Available		39002100624593

Enhanced descriptions from Syndetics:

The 11th edition of Communicating at Work enhances the strategic approach, real-world practicality, and reader-friendly voice that have made this text the market leader for three decades. On every page, students learn how to communicate in ways that enhance their own career success and help their organization operate effectively.

This edition retains the hallmark features that have been praised by faculty and students--a strong emphasis on ethical communication and cultural diversity, discussions of evolving communication technologies, and self-assessment tools--while incorporating important updates and ground-breaking digital teaching and learning tools to help students better connect to the course material and apply it to real world business situations.

Includes bibliographical references and index.

Table of contents provided by Syndetics

Part 1 Basics of Business and Professional Communication Strategic Case: Sundown Bakery (p. 2)
1 Communicating at Work (p. 4)
Communication and Career Success (p. 5)
The Nature of Communication (p. 7)
Communication Principles (p. 7)
Basics of the Communication Model (p. 9)
Communication Channels (p. 11)
Communicating in and beyond Organizations (p. 14)
Formal Communication Networks (p. 14)
Informal Communication Networks (p. 19)
Personal Networking (p. 22)
Ethical Dimensions of Communication (p. 25)
Master the Chapter (p. 27)
Review Points (p. 27)
Key Terms (p. 27)
Activities (p. 28)
2 Communication, Culture, and Work (p. 30)
The Nature of Culture (p. 32)
Communication in a Diverse Society (p. 33)
Race and Ethnicity (p. 34)
Social Class (p. 34)
Generational Differences (p. 35)
Regional Differences (p. 36)
Disabilities (p. 37)
Cultural Differences in International Business (p. 38)
Customs and Behavior (p. 38)
Fundamental Dimensions of Cultural Diversity (p. 42)
Diversity and Ethical Issues (p. 47)
Communicating across Diversity (p. 48)
Become Culturally Literate (p. 48)
Develop Constructive Attitudes (p. 49)
Adapt Your Behavior (p. 51)
Master the Chapter (p. 53)
Review Points (p. 53)
Key Terms (p. 53)
Activities (p. 54)
Part 2 Personal Skills Strategic Case: Omnicom Marketing (p. 56)
3 Listening (p. 58)
Listening at Work (p. 59)
The Importance of Listening (p. 59)
Assumptions about Listening (p. 60)
Barriers to Effective Listening (p. 62)
Environmental Barriers (p. 62)
Physiological Barriers (p. 63)
Psychological Barriers (p. 63)
Listening Styles (p. 65)
Relational Listening (p. 65)
Analytical Listening (p. 65)
Task-Oriented Listening (p. 66)
Critical Listening (p. 66)
Listening More Effectively (p. 66)
Listening to Understand (p. 66)
Listening to Evaluate (p. 71)
Master the Chapter (p. 73)
Review Points (p. 73)
Key Terms (p. 73)
Activities (p. 74)
4 Verbal and Nonverbal Messages (p. 76)
Verbal Messages (p. 78)
Clarity and Ambiguity (p. 79)
Inflammatory Language (p. 84)
Language and Identity Management (p. 85)
Feminine and Masculine Language Use (p. 87)
Nonverbal Communication (p. 90)
Characteristics of Nonverbal Communication (p. 90)
Types of Nonverbal Communication (p. 92)
Improving Nonverbal Effectiveness (p. 101)
Master the Chapter (p. 104)
Review Points (p. 104)
Key Terms (p. 104)
Activities (p. 104)
5 Interpersonal Strategies and Skills (p. 108)
Interpersonal Skills and Success (p. 109)
Building Positive Relationships (p. 109)
Affirming Dignity (p. 110)
Enhancing Organizational Climate (p. 111)
Sharing Feedback (p. 112)
Giving Praise (p. 112)
Raising Difficult Issues (p. 113)
Offering and Responding to Criticism (p. 116)
Dealing with Difficult People and Situations (p. 120)
Incivility (p. 120)
Bullying (p. 121)
Sexual Harassment (p. 123)
Managing Conflict (p. 125)
What Are Conflicts About? (p. 126)
Approaches to Conflict (p. 127)
Handling Conflicts Constructively (p. 129)
Master the Chapter (p. 135)
Review Points (p. 135)
Key Terms (p. 136)
Activities (p. 136)
6 Principles of Interviewing (p. 140)
Interviewing Strategies (p. 142)
Planning the Interview (p. 142)
Conducting the Interview (p. 147)
Types of Interviews (p. 152)
The Information-Gathering Interview (p. 153)
The Career Research Interview (p. 154)
The Employment Interview (p. 158)
The Ethics of Interviewing (p. 176)
Obligations of the Interviewer (p. 176)
Obligations of the Interviewee (p. 177)
Master the Chapter (p. 178)
Review Points (p. 178)
Key Terms (p. 178)
Activities (p. 178)
Part 3 Working in Groups Strategic Case: Museum of Springfield (p. 182)
7 Leading and Working in Teams (p. 184)
The Nature of Teams (p. 186)
Characteristics of Work Groups (p. 187)
What Makes a Group a Team? (p. 188)
Virtual Teams (p. 189)
Leadership and Influence in Teams (p. 191)
Perspectives on Leadership (p. 191)
Leader-Member Exchange (p. 193)
Becoming a Leader (p. 194)
Power and Influence of Members (p. 195)
Effective Communication in Teams (p. 197)
Fill Functional Roles (p. 198)
Recognize Both Team and Personal Goals (p. 198)
Promote Desirable Norms (p. 202)
Promote an Optimal Level of Cohesiveness (p. 204)
Avoid Excessive Conformity (p. 206)
Master the Chapter (p. 207)
Review Points (p. 207)
Key Terms (p. 208)
Activities (p. 208)
8 Effective Meetings (p. 210)
Types of Meetings (p. 212)
Information-Sharing Meetings (p. 212)
Problem-Solving and Decision-Making Meetings (p. 213)
Ritual Activities (p. 213)
Virtual Meetings (p. 213)
Planning a Problem-Solving Meeting (p. 214)
When to Hold a Meeting (p. 215)
Setting an Agenda (p. 217)
Conducting the Meeting (p. 219)
Beginning the Meeting (p. 220)
Conducting Business (p. 221)
Concluding the Meeting (p. 227)
Following Up the Meeting (p. 230)
Problem-Solving Communication (p. 230)
Stages in Group Problem Solving (p. 230)
Enhancing Creativity (p. 234)
Systematic Problem Solving (p. 235)
Decision-Making Methods (p. 238)
Master the Chapter (p. 240)
Review Points (p. 240)
Key Terms (p. 241)
Activities (p. 241)
Part 4 Making Effective Presentations Strategic Case: Fresh Air Sports (p. 244)
9 Developing and Organizing the Presentation (p. 246)
Analyzing the Situation (p. 249)
Analyzing the Audience (p. 249)
Analyzing Yourself as the Speaker (p. 254)
Analyzing the Occasion (p. 255)
Setting Your Goal and Developing the Thesis (p. 257)
General-and Specific Goals (p. 257)
Developing the Thesis (p. 259)
Organizing the Body (p. 260)
Brainstorming Ideas (p. 261)
Basic Organizational Plan (p. 261)
Identify Main Points and Subpoints (p. 263)
Choose the Best Organizational Pattern (p. 264)
Rules for Main Points (p. 271)
Planning the Introduction and Conclusion (p. 273)
Functions of the Introduction (p. 273)
Types of Opening Statements (p. 274)
Functions of the Conclusion (p. 278)
Types of Closing Statements (p. 278)
Adding Transitions (p. 279)
Functions of Transitions (p. 279)
Characteristics of Effective Transitions (p. 282)
Master the Chapter (p. 283)
Review Points (p. 283)
Key Terms (p. 283)
Activities (p. 284)
10 Verbal and Visual Support in Presentations (p. 286)
Functions of Supporting Material (p. 288)
Clarity (p. 288)
Interest (p. 289)
Proof (p. 289)
Verbal Support (p. 289)
Definitions (p. 289)
Examples (p. 290)
Stories (p. 291)
Statistics (p. 294)
Comparisons (p. 295)
Quotations (p. 296)
Citing Your Sources (p. 297)
Visual Aids (p. 298)
Types of Visual Aids (p. 298)
Media for Presenting Visual Aids (p. 304)
Presentation Software (p. 305)
Guidelines for Using Visual Aids (p. 308)
Master the Chapter (p. 311)
Review Points (p. 311)
Key Terms (p. 311)
Activities (p. 312)
11 Delivering the Presentation (p. 314)
Types of Delivery (p. 315)
Manuscript Presentations (p. 316)
Memorized Presentations (p. 316)
Extemporaneous Presentations (p. 316)
Impromptu Presentations (p. 318)
Guidelines for Delivery (p. 319)
Visual Elements (p. 319)
Verbal Elements (p. 323)
Vocal Elements (p. 325)
Question-and-Answer Sessions (p. 326)
When to Answer Questions (p. 326)
How to Manage Questions (p. 328)
Speaking with Confidence (p. 330)
Accept a Moderate Amount of Nervousness (p. 331)
Speak More Often (p. 331)
Rehearse Your Presentation (p. 332)
Focus on Your Topic and the Audience (p. 332)
Think Rationally about Your Presentation (p. 333)
Master the Chapter (p. 335)
Review Points (p. 335)
Key Terms (p. 335)
Activities (p. 336)
12 Types of Business Presentations (p. 338)
Informative Presentations (p. 339)
Briefings (p. 339)
Reports (p. 341)
Training (p. 344)
Persuasive Presentations (p. 350)
Organizing Persuasive Messages (p. 351)
Types of Persuasive Presentations (p. 353)
Strategies for Ethical Persuasion (p. 357)
Group Presentations (p. 366)
Approaches to Organizing a Group Presentation (p. 366)
Planning Introductions, Conclusions, and Transitions in Group Presentations (p. 367)
Delivering a Group Presentation (p. 368)
Special-Occasion Speaking (p. 368)
Welcoming a Guest or Group (p. 368)
Introducing Another Speaker (p. 369)
Honoring a Person or an Institution (p. 370)
Giving a Toast (p. 371)
Presenting an Award (p. 372)
Accepting an Award (p. 372)
Master the Chapter (p. 374)
Review Points (p. 374)
Key Terms (p. 375)
Activities (p. 375)
Appendix I Interviewing Materials (p. 378)
Appendix II Sample Presentations (p. 391)
Appendix III Business Writing (p. 402)
Glossary (p. 420)