Hospitality marketing management / Robert D. Reid, David C. Bojanic.

Enhanced descriptions from Syndetics:

Updated, expanded, and filled with new material and fresh learning tools!
This fully updated and expanded Third Edition of Hospitality Marketing Management features plain language explanations, demanding exercises, and solid reinforcement of underlying theory to give students a firm grasp of the fundamentals as they explore the intricacies of marketing in this complex and rapidly growing industry.

Each chapter begins with clearly defined learning objectives and ends with a summary that links, point-by-point, to these initial objectives. Highly focused, application-oriented presentations encourage learning-by-doing to the fullest extent possible. Many chapters feature step-by-step models and processes that students follow to develop marketing plans, evaluate marketing research, develop sales forecasts, plan sales presentations, and other important marketing activities. Other outstanding new features of this invaluable text include:

Marketing Action Now! sections in each chapter that allow students to apply theoretical concepts to real-world situations A new chapter on developing new products and services with an emphasis on the product development process and branding A new chapter on product-service mix strategy focusing on the product life cycle, resource allocation, and managing supply and demand A new chapter on distribution and electronic commerce that addresses the use of new technologies in delivering hospitality and travel services New discussion of ethical issues in such areas as research, advertising, personal selling, and pricing Expanded travel and tourism marketing examples, such as rental car companies, airlines, tourist attractions, and tourism bureaus With cutting-edge information and a strong emphasis on real-world applications, Hospitality Marketing Management, Third Edition gives aspiring hospitality professionals the knowledge, experience, and confidence they will need to meet the challenges of this dynamic and rewarding industry.

Table of contents provided by Syndetics

• Preface
• Acknowledgments
• Part One Introduction to Hospitality Marketing
• Chapter 1 The Functions of Marketing
• Chapter 2 Introduction to Hospitality Services Marketing
• Part Two Understanding and Targeting Hospitality Consumers
• Chapter 3 Understanding the Behavior of Hospitality Consumers
• Chapter 4 Market Segmentation and Positioning
• Part Three Marketing Planning and Information
• Chapter 5 Developing a Marketing Plan
• Chapter 6 Information for Marketing Decisions
• Part Four Product-Service Mix and Distribution Strategies
• Chapter 7 Developing New Products and Services
• Chapter 8 Product -Service Mix Strategy
• Chapter 9 Marketing Channels
• Chapter 10 E -commerce
• Part Five Promotional Strategy
• Chapter 11 Promotion and Advertising
• Chapter 12 Advertising and Media Planning
• Chapter 13 Sales Promotions, Merchandising, and Public Relations
• Chapter 14 Personal Selling
• Part Six Pricing Strategy and Menu Design
• Chapter 15 Pricing Strategy
• Chapter 16 Using Menu Design as a Marketing Tool
• Index

Author notes provided by Syndetics

ROBERT D. REID is the Dean of the College of Business and Professor of Hospitality Management and Marketing at James Madison University, Harrisonburg, Virginia.
DAVID C. BOJANIC is an Associate Professor of Marketing in the Department of Hotel, Restaurant, and Travel Administration at the University of Massachusetts, Amherst, Massachusetts.