Image from Syndetics
Basic hotel front office procedures Peter Renner
Material type:
TextPublication details: New York Van Nostrand Reinhold c1994Edition: 3rd edISBN: - 0442016115
- 9780471290643
- 647.94 REN
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Standard Loan | Moylish Library Main Collection | 647.94 REN (Browse shelf(Opens below)) | 1 | Available | 39002000180282 |
Enhanced descriptions from Syndetics:
This excellent training guide provides step-by-step coverage of all the critical principles and procedures in hotel management: reservations, housekeeping and guest services, cash and credit card control, check-in, and check-out. This revised and expanded Third Edition discusses all the ins and outs of front office routines in clear and practical terms.
Includes bibliographical references and index
Table of contents provided by Syndetics
- Welcome to the Industry
- Reservations Procedures
- Rooming Procedures
- Guest Accounting
- Communication Skills
- TA at the Front Desk
- Glossary
- Appendix
- Notes
- Index