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Check-in check-out : managing hotel operations / Gary K. Vallen, Jerome J. Vallen.

By: Contributor(s): Material type: TextTextPublication details: Upper Saddle River, N.J. : Pearson/Prentice Hall, c2009.Edition: 8th edDescription: xvi, 604 p., [16] p. of plates : ill. (some col.), map ; 27 cmISBN:
  • 9780132059671
  • 0132059673
  • 9780135036303 (pbk.)
  • 0135036305 (pbk.)
Subject(s): DDC classification:
  • 647.94 VAL
Contents:
The Hotel Industry -- The Reservation Process -- Guest Service and Rate Structures -- The Hotel Revenue Cycle -- Technology.
Holdings
Item type Current library Call number Copy number Status Date due Barcode
Standard Loan Moylish Library Main Collection 647.94 VAL (Browse shelf(Opens below)) 1 Available 39002100450551

Enhanced descriptions from Syndetics:

Check-In, Check-Outprovides complete coverageof the hotel's front office and all of the support positions that make it work. Organized to reflect how a guest moves through the hotel (reservations, arrival, billing, departure, etc.) this edition provides a broad view of lodging management and covers unique topics such as corporate housing, destination elevators, and trade advertising contracts. Key industry changes are addressed throughout such as hotel technology, the greening of the industry, security issues and automation. Over 200 exhibits illustrate chapter content and help to create a work that both students and professional hoteliers seek out.

Includes bibliographical references and index.

The Hotel Industry -- The Reservation Process -- Guest Service and Rate Structures -- The Hotel Revenue Cycle -- Technology.

Table of contents provided by Syndetics

  • Table of Contents
  • Part I The Hotel Industry
  • 1 The Traditional Hotel Industry
  • 2 The Modern Hotel Industry
  • 3 The Structure of the Hotel Industry
  • Part II The Reservations Process
  • 4 Forecasting Availability and Overbooking
  • 5 Global Reservations Technologies
  • 6 Individual Reservations and Group Reservations
  • Part III Guest Service and Rate Structures
  • 7 Managing Guest Service
  • 8 Arrival, Registration, Assignments and Rooming
  • 9 Role of the Room Rate
  • Part IV The Hotel Revenue Cycle
  • 10 Billing and the Guest Folio
  • 11 Credit and the City Ledger
  • 12 Cash Transactions
  • Part V Technology
  • 13 The Night Audit
  • 14 Hotel Technology
  • Glossary
  • Bibliography
  • Index

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