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		The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability / John G. Freeland, editor. by Freeland, John G Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : London : McGraw-Hill, c2003 Availability: Items available for loan: Moylish Library (1)Location, call number: Main Collection 658.812 FRE. Place hold Add to cart (remove)
		Winning lifetime customers : How to keep customers using customer care by Thornton, Marc Material type: Text; Format: print Publication details: Dublin Blackhall Press 2001 Availability: Items available for loan: Moylish Library (1)Location, call number: Main Collection 658.812 THO. Place hold Add to cart (remove)
		Customer winback : how to recapture lost customers and keep them loyal / Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers. by Griffin, Jill Lowenstein, Michael W, 1942- Series: The Jossey-Bass business & management series Edition: 1st ed. Material type: Text; Format: print Publication details: San Francisco : Jossey-Bass, c2001 Availability: Items available for loan: Moylish Library (1)Location, call number: Main Collection 658.812 GRI. Place hold Add to cart (remove)
		Customers that count : how to build living relationships with your most valuable customers / Tony Cram. by Cram, Tony Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Financial Times Prentice Hall, 2001 Availability: Items available for loan: Moylish Library (1)Location, call number: Main Collection 658.812 CRA. Place hold Add to cart (remove)

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