Harvard business review on crisis management

Enhanced descriptions from Syndetics:

In the rapidly changing world of business, close calls and near misses are not uncommon. Obtaining the managerial skills and tools to effectively manage or avoid these crises is critical to the survival and success of your organization. This title highlights ideas on how to deal with difficult situations, and crises, in a business environment.

Table of contents provided by Syndetics

• Managing the Crisis You Tried to Prevent (p. 1)
• When an Executive Defects (p. 33)
• A Strategic Approach to Managing Product Recalls (p. 61)
• Right Away and All at Once: How We Saved Continental (p. 87)
• Media Policy--What Media Policy? (p. 119)
• After the Layoffs, What Next? (p. 143)
• Leadership When There Is No One to Ask: An Interview with Eni's Franco Bernabe (p. 171)
• Lincoln Electric's Harsh Lessons from International Expansion (p. 207)
• About the Contributors (p. 237)
• Index (p. 241)

Author notes provided by Syndetics

Norman R. Augustine serves on the faculty of the School of Engineering and Applied Science at Princeton University
Greg Brenneman is President, COO, and board member of Continental Airlines
Donald F. Hastings is the Chairman Emeritus for The Lincoln Electric Company
Linda Hill is the Wallace Brett Donham Professor of Business Administration in the Department of Organizational Behavior at Harvard Business School
Idalene F. Kesner is the Frank P. Popoff Professor of Strategic Management at Indiana University's Kelley School of Business
John A. Quelch is Dean of London Business School and a Professor at London University
Anurag Sharma is an Associate Professor at the Eugene M. Isenberg School of Management, University of Massachusetts at Amherst
N. Craig Smith is Associate Professor at the McDonough School of Business at Georgetown University, and Visiting Professor of Marketing at INSEAD
Journalist and fiction writer Sandi Sonnenfeld is a graduate of Mount Holyoke College and holds an MFA in Creative Writing from the University of Washington
Robert J. Thomas is Professor at the McDonough School of Business at Georgetown University
Suzy Wetlaufer, formerly of the international management consulting firm Bain and Company, is a Senior Editor of the Harvard Business Review