Microsoft Dynamics CRM 2011 step by step / Mike Snyder, Jim Steger, Brendan Landers.
Material type:
TextSeries: Step by step (Redmond, Wash.)Publication details: Redmond, Wash. : Microsoft Press, c2011.Description: xxvi, 417 p. : ill. ; 23 cmISBN: - 0735648905 (pbk.)
- 9780735648906 (pbk.)
- 658.812 SNY
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Standard Loan | Moylish Library Main Collection | 658.812 SNY (Browse shelf(Opens below)) | 1 | Available | 39002100440669 |
Enhanced descriptions from Syndetics:
The smart way to learn Microsoft Dynamics CRM 2011--one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.
Includes index.
Author notes provided by Syndetics
Brendan Landers is a consulting director at Sonoma Partners, overseeing all of the company's Microsoft Dynamics CRM consulting projects. He has led numerous Microsoft Dynamics CRM implementation projects for companies in the following industries: professional and financial services, education, healthcare, hospitality, and others. Prior to joining Sonoma Partners, Brendan worked at Information Resources, Inc. as a Director, Quality Assurance and Delivery, where he led several data quality and business intelligence initiatives. He holds a bachelor's degree in management information systems from the University of Iowa.